Heathcare Account Associate,Talisay Cebu!

Caldwell Communications Consultancy Philippines; Cebu City; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Competitive pay and incentives

Paid training

Career growth opportunities

Collaborative environment

Job summary

A leading communications consultancy is looking for Healthcare Account Associates to join their team in Cebu City. This role involves providing support for patient inquiries and insurance questions. Candidates should be high school graduates with basic computer skills, and a customer-oriented mindset. The company offers competitive pay, paid training, and opportunities for career growth in a supportive environment. Interested applicants must be available to work onsite in Cebu City.

Qualifications

• Must have a customer-oriented mindset.
• Basic computer skills required for documenting interactions.
• Ability to multitask while providing support.

Responsibilities

• Respond to patient and client inquiries via phone, chat, or email.
• Provide guidance on healthcare services, claims, and coverage.
• Assist with form submissions and claim processing.
• Document all interactions accurately.
• Escalate complex issues to supervisors when necessary.
• Maintain service quality and satisfaction metrics.

Skills

Attention to detail

Customer-oriented

Basic computer skills

Multitasking ability

Education

High School or Senior High School graduate (College preferred)

Job description

Heathcare Account Associate,Talisay Cebu!

Caldwell Communications Consultancy Philippines

On-site - Cebu No Exp Required High/Senior High School Full-time

Job Description

Medical Reimbursement

Insurance Health & Wellness

Health Insurance, HMO

Customer Service Representative – Healthcare Cebu City - Cebu | Onsite Caldwell Communication

About Caldwell Communication

Caldwell Communication is actively hiring Customer Service Representatives in Cebu. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our offices are conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry.

Job Description

We are seeking Healthcare Customer Service Representatives to provide support for patient inquiries, insurance questions, and service-related concerns. Ensure accurate information and quality service at all times.

Responsibilities

• Respond to patient and client inquiries via phone, chat, or email
• Provide guidance on healthcare services, claims, and coverage
• Assist with form submissions and claim processing
• Document all interactions accurately
• Escalate complex issues to supervisors when necessary
• Maintain service quality and satisfaction metrics

Schedule & Training

• Shifting schedules including nights and weekends
• Paid training on healthcare systems and company processes

Requirements

• High School or Senior High School graduate (College preferred)
• Customer-oriented with attention to detail
• Basic computer skills and multitasking ability
• Onsite availability in Cebu City

Why Join Us

• Competitive pay and incentives
• Exposure to healthcare accounts and industry knowledge
• Collaborative environment with growth opportunities

Working Location

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