Healthcare Virtual Assistant Athena EMR Experience

IuVe; Davao City; Remote; PHP 279,000 - 502,000; Full time

Job summary

IuVe is seeking a Healthcare Virtual Assistant with Athena EMR experience to support day-to-day US clinic operations remotely. You will ensure a seamless patient experience, verify benefits, manage appointments, and maintain Athena EMR records with accuracy.

Strong English, attention to detail, and familiarity with US healthcare processes are essential. This full-remote role offers stable internet and a dedicated workspace.

Qualifications

• Strong written and verbal English communication skills.
• Experience coordinating patient care and administrative tasks.

Responsibilities

• Verify patient benefits and insurance coverage accurately.
• Reactivate past patients and maintain engagement with follow-ups.
• Handle inbound calls and assist patients professionally.
• Confirm, remind, and follow up on appointments.
• Schedule/reschedule appointments using Athena EMR.
• Maintain and update patient records in Athena EMR.
• Perform medical chart scrubbing for data accuracy.
• Process prior authorizations per payer/clinic guidelines.
• Handle prescription refills per clinic protocols.
• Audit lab results and follow up on missing/pending reports.
• Support clinic workflows remotely across systems and tools.

Skills

Communication

Attention to detail

Remote work

Healthcare coordination

Tools

Athena EMR

Job description

Healthcare Virtual Assistant Athena EMR Experience

IuVeAI analysis

Open-web demand signal for «Healthcare Virtual Assistant Athena EMR Experience» at Snapscale Philippines. Treat as a remote opportunity — draft a proposal from your executor desk.

What they need

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About this opportunity

Overview Snapscale is seeking a highly skilled Healthcare Virtual Assistant to support day-to-day U.S. clinic operations in a remote setup and ensure a seamless patient experience. This role requires strong communication skills, attention to detail, and hands-on experience in U.S. healthcare processes. The ideal candidate must have proven expertise in EMR systems, specifically Athena EMR , and the ability to manage multiple clinical and administrative tasks efficiently while working remotely. Key Responsibilities Verify patient benefits and insurance coverage accurately and efficiently Reactivate past patients and maintain engagement through consistent follow-ups Handle inbound calls and assist patients with inquiries professionally and empathetically Conduct appointment confirmations, reminders, and outbound follow-ups Schedule and reschedule patient appointments using Athena EMR Maintain and update patient records in Athena EMR (required) Perform medical chart scrubbing to ensure accuracy and completeness of patient data Process and manage prior authorizations following payer and clinic guidelines Handle prescription refills in accordance with clinic protocols Audit laboratory results and follow up on missing or pending reports Support monitoring and coordination of clinic workflows in a remote setting, including virtual systems and tools Minimum 6 months to 1 year of hands-on experience with Athena EMR (required) Experience working with US based clinics and/or health insurance providers Experience in insurance verification, patient coordination, and inbound call handling Experience in medical chart scrubbing and prior authorization processing Experience in refill processing, lab result auditing, and follow-up coordination Medical billing and coding experience is an advantage Strong written and verbal English communication skills Highly organized, detail-oriented, and self-motivated for remote work Must have a stable internet connection and a dedicated quiet home workspace.