Healthcare Virtual Assistant

vamasters, Inc.; Oroquieta; Sur place; PHP 240 000 - 420 000; Plein temps

Résumé du poste

vamasters, Inc. is seeking a Behavioral Health Scheduling Coordinator for a solo clinical psychology practice. You’ll manage the calendar, schedule veterans and applicants, and serve as the warm first point of contact for patients and referring doctors.

You’ll handle sensitive health information with confidentiality and professionalism. Responsibilities include daily coordination with military referrals, booking into calendar blocks, filling calendar gaps, and ensuring prompt follow-up.

Qualifications

• Proven experience scheduling in medical or behavioral health settings.
• Experience with practice management or EHR software (prefer SimplePractice).
• Experience checking insurance eligibility and benefits.
• HIPAA knowledge and handling confidential patient information.
• Comfort with two-factor authentication and data security.
• Excellent written and spoken English, professional and compassionate.

Responsabilités

• Coordinate daily scheduling with the military referral contact each morning.
• Book veterans and applicants into calendar blocks and manage gaps.
• Offer open slots to waiting patients to keep calendars full.
• Follow up with patients with no upcoming appointments.
• Prioritize military and cash-pay patients for preferred times.
• Check insurance eligibility and verify cards on file and balances.
• Monitor voicemails/texts and respond promptly to patients.
• Manage practice inbox and respond to emails from patients/doctors.
• Outreach to local clinicians to strengthen care coordination.
• Operate in SimplePractice while adhering to HIPAA and 2FA.

Connaissances

Medical scheduling

EHR software (SimplePractice)

Insurance eligibility

HIPAA compliance

Two-factor authentication

English communication

Organized & independent

Phone & email communication

Outils

SimplePractice

Description du poste

Job Summary

Join forces with us as an organized and personable Behavioral Health Scheduling Coordinator, managing scheduling and patient communications for a solo clinical psychology practice. You’ll keep the calendar full, coordinate assessments for military-referred veterans and applicants, and serve as a warm, professional first point of contact for patients and referring doctors. It’s a great match if you’re comfortable with sensitive health information and take confidentiality seriously.

Key Responsibilities

• Contact the practice’s military referral contact every morning for the list of veterans and applicants needing assessments
• Book referred veterans and applicants into the designated calendar blocks
• Fill gaps in the calendar by offering open slots to designated patients
• Get back in touch with patients who have no upcoming appointment
• Give military and cash-pay patients first choice of preferred appointment times
• Check insurance eligibility and confirm cards on file and outstanding balances
• Monitor RingRx voicemails and texts and respond to patients promptly
• Run the practice inbox and answer emails from patients and doctors
• Help with outreach to local clinicians to strengthen care coordination relationships
• Work in SimplePractice while following strict HIPAA protocols and two-factor authentication

Mandatory Skills

• Proven experience in medical or behavioral health scheduling and patient communication
• Hands-on experience with practice management or EHR software (SimplePractice preferred)
• Experience checking insurance eligibility and benefits
• Strong understanding of HIPAA and the handling of confidential patient information
• Comfortable using two-factor authentication and following strict data security procedures
• Excellent written and spoken English with a professional, compassionate manner by phone and email
• Strong communication skills
• Composed, organized, and independent

Preferred Skills

• Experience in a mental health, psychology, or therapy practice
• Familiarity with RingRx or similar business phone and texting platforms
• Experience coordinating referrals or working with military or veteran populations
• Experience with outreach to healthcare providers
• Basic social media posting experience
• Able to stay organized across several priorities at once

Why Join Us

This is a chance to be a trusted, central part of a small practice where your work directly affects patients’ access to care. You’ll work closely with a supportive provider, take real ownership of your area, and have room to grow as the practice grows.