Full-time Healthcare Virtual Assistant (Mental Health Practice)

Ataraxis; Manila; Remote; PHP 1,131,000 - 1,884,000; Full time

Job summary

Ataraxis is hiring a full-time Healthcare Virtual Assistant to support a US-based mental health practice. You will handle patient communications and administrative workflows, with focus on SimplePractice.

Ideal candidates have hands-on US healthcare or mental/behavioral health experience and familiarity with SimplePractice, working remotely in line with US time zones.

Qualifications

• Previous US healthcare or mental/behavioral health experience required.
• Hands-on experience with SimplePractice required.
• Experience supporting US-based healthcare or mental health settings.
• Strong understanding of healthcare administrative workflows.

Responsibilities

• Respond to patient calls, messages, and callback requests professionally.
• Schedule and coordinate appointments for multiple therapists/providers.
• Verify insurance eligibility, benefits, and coverage details.
• Process, review, and submit insurance claims through SimplePractice.
• Maintain accurate patient records and confidentiality.
• Manage administrative tasks within SimplePractice and other systems.
• Assist with patient intake, forms, and front-office processes.
• Coordinate with therapists and team members to support daily operations.
• Handle routine patient communications with professionalism.

Skills

US healthcare experience

Mental/behavioral health

SimplePractice

Remote work

Tools

SimplePractice

Job description

Job Openings Full-time Healthcare Virtual Assistant (Mental Health Practice)

About the job Full-time Healthcare Virtual Assistant (Mental Health Practice)

We're looking for an experienced Healthcare Virtual Assistant to support a US-based mental health practice. The ideal candidate has hands‑on experience working with a US healthcare or mental/behavioral health practice and is confident managing both patient-facing communication and administrative workflows.

SimplePractice experience is required.

Key Responsibilities

• Respond to patient calls, messages, and callback requests in a professional and compassionate manner


• Schedule, reschedule, and coordinate appointments for multiple therapists/providers


• Verify patient insurance eligibility, benefits, and coverage details


• Process, review, and submit insurance claims through SimplePractice


• Maintain accurate patient records and ensure information is updated appropriately


• Monitor and manage administrative tasks within SimplePractice and other practice systems


• Assist with patient intake, forms, and other front‑office administrative processes


• Coordinate with therapists, providers, and internal team members to support smooth daily operations


• Handle routine patient communications while maintaining confidentiality and professionalism


• Provide general administrative support to the mental health practice as needed
  

Requirements

• Previous US healthcare or mental/behavioral health experience is required


• Hands‑on experience using SimplePractice is required


• Experience supporting a US-based healthcare, mental health, behavioral health, therapy, or private practice setting


• Strong understanding of healthcare administrative workflows


• Experience with appointment scheduling and patient communication


• Familiarity with insurance verification and claims processing


• Excellent written and verbal communication skills


• Strong attention to detail and ability to handle confidential patient information


• Comfortable working independently in a remote environment


• Reliable internet connection, computer, headset, and webcam


• Ability to work hours aligned with the client's US time zone