Healthcare Support Agent I — Customer Care Pro

Wipro Philippines Inc.; Manila; On-site; PHP 201,000 - 290,000; Full time

Job summary

Wipro Philippines Inc. in Manila is seeking a Healthcare Associate 1 to professionally handle incoming calls from customers and resolve issues promptly. The role requires a patient, empathetic approach, and the ability to maintain a courteous, professional tone while building rapport with customers.

You will maintain knowledge of client products and services, document interactions accurately, and strive to meet KPIs while contributing to overall customer satisfaction and business performance.

Responsibilities

• Handle incoming calls from customers and resolve issues promptly and thoroughly
• Maintain a pleasant and professional tone in all interactions
• Listen attentively to customer needs and demonstrate empathy
• Maintain broad knowledge of client products and services
• Offer additional products and/or services as needed
• Prepare complete and accurate work including appropriate account notes
• Track, document and retrieve information in call tracking database
• Ensure service meets contractual KPIs
• Participate in activities to improve customer satisfaction and business performance

Job description

Wipro Philippines Inc. in Manila is seeking a Healthcare Associate 1 to professionally handle incoming calls from customers and resolve issues promptly. The role requires a patient, empathetic approach, and the ability to maintain a courteous, professional tone while building rapport with customers.

You will maintain knowledge of client products and services, document interactions accurately, and strive to meet KPIs while contributing to overall customer satisfaction and business performance.