Healthcare Associate 1

Wipro; Manila; On-site; PHP 279,000 - 391,000; Full time

Job summary

Wipro is seeking a customer-focused call center specialist in the Philippines to professionally handle incoming customer calls, resolve issues promptly, and maintain a courteous, helpful tone. You will learn products and services, document interactions, and seek opportunities to offer additional solutions.

The role emphasizes meeting KPIs and contributing to customer satisfaction and business performance. The position requires effective communication, empathy, and accurate record-keeping in the

Responsibilities

• Professionally handle incoming calls from customers and ensure issues are resolved promptly and thoroughly
• Demonstrate patience in all customer interactions, including maintaining a pleasant and professional tone
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing rapport with the customer
• Maintain broad knowledge of client products and/or services
• Offer additional products and/or services as needed
• Prepare complete and accurate work including appropriately notating accounts as required
• Track, document and retrieve information in call tracking database
• Ensure service delivered to our customer meets contractual KPIs
• Participate in activities designed to improve customer satisfaction and business performance

Job description

Job Description

Job description:

Do

• Professionally handle incoming calls from customers and ensure that issues are resolved both promptly and thoroughly
• Demonstrate patience in all customer interactions, including maintaining a pleasant and professional tone
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Maintain broad knowledge of client products and/or services
• Offer additional products and/or services as needed
• Prepare complete and accurate work including appropriately notating accounts as required
• Track, document and retrieve information in call tracking database
• Ensure service delivered to our customer meets contractual Key Performance Indicators (KPIs)
• Participate in activities designed to improve customer satisfaction and business performance

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us atwww.wipro.com.