Healthcare Associate 1

Wipro Philippines Inc.; Manila; On-site; PHP 201,000 - 290,000; Full time

Job summary

Wipro Philippines Inc. in Manila is seeking a Healthcare Associate 1 to professionally handle incoming calls from customers and resolve issues promptly. The role requires a patient, empathetic approach, and the ability to maintain a courteous, professional tone while building rapport with customers.

You will maintain knowledge of client products and services, document interactions accurately, and strive to meet KPIs while contributing to overall customer satisfaction and business performance.

Responsibilities

• Handle incoming calls from customers and resolve issues promptly and thoroughly
• Maintain a pleasant and professional tone in all interactions
• Listen attentively to customer needs and demonstrate empathy
• Maintain broad knowledge of client products and services
• Offer additional products and/or services as needed
• Prepare complete and accurate work including appropriate account notes
• Track, document and retrieve information in call tracking database
• Ensure service meets contractual KPIs
• Participate in activities to improve customer satisfaction and business performance

Job description

Job Title:Healthcare Associate 1

City:Manila

State/Province:Manila

Posting Start Date:9/21/26

Required.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

For additional information, visit us at . /" href="https://www.wipro.com. " target="_blank" rel="noreferrer noopener" aria-label="Link www.wipro.com.

">www.wipro.com.

Do

• Professionally handle incoming calls from customers and ensure that issues are resolved both promptly and thoroughly
• Demonstrate patience in all customer interactions, including maintaining a pleasant and professional tone
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Maintain broad knowledge of client products and/or services
• Offer additional products and/or services as needed
• Prepare complete and accurate work including appropriately notating accounts as required
• Track, document and retrieve information in call tracking database
• Ensure service delivered to our customer meets contractual Key Performance Indicators (KPIs)
• Participate in activities designed to improve customer satisfaction and business performance

Required.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

For additional information, visit us at . /" href="https://www.wipro.com. " target="_blank" rel="noreferrer noopener" aria-label="Link www.wipro.com.

">www.wipro.com.