Healthcare Supervisor - BPO

HRTX; Philippines; Hybrid; PHP 391,000 - 614,000; Full time

Job summary

HRTX is seeking a Healthcare Supervisor for a BPO environment to lead Patient Account Representatives both on-site and remotely. You will interview, hire, train, and schedule staff while monitoring A/R performance and driving process improvements.

The role requires 1-2 years in healthcare RCM, supervisory experience, and advanced knowledge of UB-04, EOB interpretation, CPT and ICD-9 codes. A High School diploma or equivalent is required.

Qualifications

• 1-2 years healthcare RCM experience.
• 1-2 years supervisory experience or demonstrated leadership.
• Advanced knowledge of UB-04, EOB interpretation, CPT and ICD-9 codes.
• High School diploma or equivalent education.

Responsibilities

• Supervise Patient Account Representatives on-site and telecommuters.
• Interview, hire, train, schedule and monitor staff.
• Oversee accounts receivable management and performance metrics.
• Attend meetings and respond to requests in a timely manner.

Skills

Healthcare RCM experience

Supervisory experience

Education

High School diploma

Job description

About the job Healthcare Supervisor - BPO

Job Description:

The Supervisor is is responsible for the supervision and leadership of the Patient Account Representatives; both on-site and telecommuters. Directly responsible for the interviewing, hiring, training, scheduling and monitoring of staff as well as all aspects of A/R Management and Performance Management. Attend meetings and respond timely to all requests, including completion of accounts referred to the Supervisory Desk. Identify performance deficiencies and opportunities and implement action plans as appropriate. Effectively maintain a work environment which promotes communication to stimulate the morale, engagement and growth of subordinates.

Qualifications:

• 1 - 2 years of healthcare RCM experience (with AR experience)
• 1 - 2 years of Supervisory experience or demonstrated leadership.
• Advanced knowledge of UB-04, EOB interpretation, CPT and ICD-9 codes.
• High School diploma and/or equivalent education