Billing Supervisor

Optum, a UnitedHealth Group Company; Metro Manila; Presencial; PHP 800.000 - 1.600.000; Jornada completa

Descripción de la vacante

Optum, a UnitedHealth Group Company, seeks a Supervisor to lead a team of Financial Clearance associates in Metro Manila. You will coach, monitor productivity, manage staffing, and act as the primary contact for escalations to ensure SLA compliance and regulatory alignment.

You will drive process improvements, analyze metrics, and partner with stakeholders to meet client objectives, leveraging strong Excel and reporting skills to support revenue cycle outcomes.

Formación

• Minimum 5 years of Healthcare Revenue Cycle Management (RCM) experience or healthcare account experience.
• Minimum 2 years of people leadership experience in Financial Clearance, Patient Access, or Revenue Cycle Operations.

Responsabilidades

• Lead, coach, and develop a team of Financial Clearance associates.
• Monitor productivity, quality, and service level agreement (SLA) performance.
• Conduct performance management activities, coaching sessions, and career development discussions.
• Manage workforce planning, scheduling, and staffing requirements.
• Serve as the primary point of contact for operational and client-related escalations.
• Ensure compliance with organizational policies, payer requirements, and regulatory standards.
• Analyze operational metrics and implement process improvement initiatives.
• Partner with stakeholders to drive client satisfaction and business objectives.
• Support change management efforts and continuous improvement programs.

Conocimientos

Insurance Verification

Prior Authorization

Benefits Investigation

Financial Counseling

Revenue Cycle Metrics

Excel

PowerPoint

Reporting Tools

Coaching & Development

Stakeholder Management

Analytical & Problem Solving

Herramientas

Excel

PowerPoint

Reporting Tools

Descripción del empleo

Lead a team of Financial Clearance professionals to achieve operational excellence, drive performance, and ensure high-quality patient access and revenue cycle outcomes. The Supervisor is responsible for team management, staff development, workforce planning, SLA compliance, client communication, and process improvement initiatives.

Key Responsibilities

• Lead, coach, and develop a team of Financial Clearance associates.

• Monitor productivity, quality, and service level agreement (SLA) performance.

• Conduct performance management activities, coaching sessions, and career development discussions.

• Manage workforce planning, scheduling, and staffing requirements.

• Serve as the primary point of contact for operational and client-related escalations.

• Ensure compliance with organizational policies, payer requirements, and regulatory standards.

• Analyze operational metrics and implement process improvement initiatives.

• Partner with stakeholders to drive client satisfaction and business objectives.

• Support change management efforts and continuous improvement programs.

Qualifications

Required Experience

• Minimum 5 years of Healthcare Revenue Cycle Management (RCM) experience or healthcare account experience.

• Minimum 2 years of people leadership experience in Financial Clearance, Patient Access, or Revenue Cycle Operations.

Required Knowledge & Skills

• Strong knowledge of:

  • Insurance Verification
  • Prior Authorization
  • Benefits Investigation
  • Financial Counseling
  • Revenue Cycle Metrics

• Experience managing productivity, quality, and SLA performance.

• Proficiency in Microsoft Excel, PowerPoint, and reporting tools.

• Strong coaching, performance management, and employee development skills.

• Excellent communication and stakeholder management capabilities.

• Strong analytical, problem-solving, and decision-making skills.