Healthcare Specialist (PHRN) - Metro Manila

WNS; Manila; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Free HMO for dependents

Structured career path

Career progression opportunities

Safe work environment

Skills training

Paid leaves

Annual appraisal

Job summary

WNS is seeking a Site CSR in the Philippines to support healthcare providers by handling outbound and inbound calls related to participation requirements, registration, login, and scoring inquiries.

The role emphasizes clear communication, adherence to process, and helping customers navigate the system with a focus on accuracy and service quality. Training will be provided and the team supports growth within the company.

Qualifications

• Must have an active PRC License.
• 2 years bedside/clinical experience.
• Preferably 6 months BPO Healthcare Account experience.
• Excellent communication skills.

Responsibilities

• The Site CSR handles outbound calls to and inbound calls from healthcare providers to answer questions about participation, registration, login, and scoring results.
• Provide timely and accurate information, supporting providers with system access and account-related inquiries.

Skills

Excellent communication

Education

Active PRC License

2 years bedside/clinical experience

6 months BPO healthcare experience

Job description

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.

Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

The Site CSR is primarily responsible for making outbound calls to and accepting inbound calls from healthcare providers to answer questions about the requirement to participate, assistance with registration and login, assessment completion and questions regarding scoring results.

Qualifications

• Must have an active PRC License
• 2 years Bedside / Clinical experience
• Preferably with 6 months BPO Healthcare Account experience
• Excellent Communication skills

Benefits and Company Perks

• Structured career path
• Growing and expanding team – more internal career progression opportunities for all
• Safe work environment
• Free HMO Coverage from Day 1, including your dependents
• Skills Training opportunities
• Paid Leaves
• Annual appraisal