Healthcare Self-Pay Collections Specialist Incentive Eligible

Ventra Health, Inc.; Mabalacat; Presencial; PHP 1.058.000 - 1.764.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Performance-based incentive plan

Referral bonus

Descripción de la vacante

Ventra Health, Inc. is seeking a Self Pay Specialist to place outbound calls to collect patient balances from guarantors. The role also handles incoming calls, explains insurance benefits, discusses coverage, and arranges payment plans while maintaining accurate system notes.

The position requires an Associate’s degree (Bachelor’s preferred) and 1 year of high-volume call center experience; healthcare call center experience is preferred. Strong English, computer, and math skills are essential.

Formación

• Associate’s degree required; bachelor’s degree in any related field preferred.
• At least 1 year of call center customer service in a high-volume environment.
• Healthcare call center experience preferred.
• Fluency in English and basic knowledge of US health insurance coverages.

Responsabilidades

• Drive guarantor collections.
• Provide exceptional customer service while handling callers and resolving accounts.
• Troubleshoot billing inquiries, explain insurance benefits and action steps.
• Document encounters and actions for account resolution in the system.
• Collaborate with internal departments to research denials, billing obstacles, missing payments, refunds, or attorney requests.
• Perform special projects and other duties as assigned.

Conocimientos

Customer service

Communication

Time management

Organization

Teamwork

Problem solving

Educación

Associate’s degree

Bachelor’s degree preferred

Herramientas

Microsoft Word

Outlook

Teams

Excel

Descripción del empleo

Ventra Health, Inc. is seeking a Self Pay Specialist to place outbound calls to collect patient balances from guarantors. The role also handles incoming calls, explains insurance benefits, discusses coverage, and arranges payment plans while maintaining accurate system notes.

The position requires an Associate’s degree (Bachelor’s preferred) and 1 year of high-volume call center experience; healthcare call center experience is preferred. Strong English, computer, and math skills are essential.