Onsite Quality Analyst – QA Lead & Performance Insights

VXI Global Holdings B.V. (Philippines); Pasay; On-site; PHP 300,000 - 420,000; Full time

Job summary

VXI Global Holdings B.V. (Philippines) is seeking a QA Analyst to ensure quality monitoring and performance analysis on-site at MOA, Pasay. The role emphasizes timely QA monitor delivery, trend reporting, and real-time feedback to improve agent performance.

The ideal candidate has at least 1 year in Quality Analytics, is comfortable working onsite, and collaborates closely with QA leadership to drive calibration and best practices within the team.

Qualifications

• At least 1 year of experience as a Quality Analyst.
• Willingness to work onsite at VXI MOA, Pasay.

Responsibilities

• Delivers required number of QA monitors on time.
• Generates and trends QE-related reports weekly/monthly.
• Performs side-by-side sessions with real-time feedback.
• Participates in QA calibration and maintains variance ≤ 2.5%.
• Works with line leadership and QA supervisors to implement improvements.
• Identifies root causes for performance variance and shares findings.
• Leads by implementing new processes and upholds corporate values.
• Supports call volume during peak times.

Skills

Quality assurance

Data analysis

Root cause analysis

Team collaboration

Job description

VXI Global Holdings B.V. (Philippines) is seeking a QA Analyst to ensure quality monitoring and performance analysis on-site at MOA, Pasay. The role emphasizes timely QA monitor delivery, trend reporting, and real-time feedback to improve agent performance.

The ideal candidate has at least 1 year in Quality Analytics, is comfortable working onsite, and collaborates closely with QA leadership to drive calibration and best practices within the team.