Senior Quality Analyst — Onsite Healthcare QA & Growth

Concentrix Philippines; Quezon City; On-site; PHP 446,000 - 670,000; Full time

Benefits offered by this job

Industry experts guidance

Learning & Development opportunities

Fun and competitive environment

Job summary

Concentrix Philippines is seeking a BS Nursing graduate with active license for a Quality Assurance role focused on CMS Part C audits. The job requires evaluating calls, chats, and emails, maintaining documentation, and collaborating with clinical and operations teams. On-site work in Quezon City with flexible US hour schedules is expected.

The role emphasizes accuracy, coaching, and participation in audits to ensure compliance and service quality in a CX environment.

Qualifications

• BS Nursing graduate with active license.
• Minimum 1 year in Utilization Management.
• 1 year in QA or Quality Evaluator in a contact center.
• Strong CMS Medicare Part C knowledge and auditing experience.
• Excellent documentation, writing, and calibration skills.
• Willing to work on-site with US hours/holidays.

Responsibilities

• Quality evaluation of inbound/outbound calls, chats and emails for calibration.
• Adhere to CMS guidelines and document interactions accurately.
• Provide feedback to improve processes and support audits.

Skills

BS Nursing

Utilization Management

Quality Assurance

CMS Medicare Part C

Coaching

On-site Work

Microsoft Office

Education

BS Nursing (active license)

Tools

Microsoft Office

Job description

Concentrix Philippines is seeking a BS Nursing graduate with active license for a Quality Assurance role focused on CMS Part C audits. The job requires evaluating calls, chats, and emails, maintaining documentation, and collaborating with clinical and operations teams. On-site work in Quezon City with flexible US hour schedules is expected.

The role emphasizes accuracy, coaching, and participation in audits to ensure compliance and service quality in a CX environment.