Senior Call Center Quality Analyst - Onsite (Pasay)

TASQ Staffing Solutions; Pasay; On-site; PHP 240,000 - 360,000; Full time

Job summary

TASQ Staffing Solutions in Pasay is hiring a Call Center Quality Analyst - Senior Associate for 100% onsite MOA Pasay operations. The role focuses on audits, documentation, and compliance across client areas, requiring strong communication and analytical skills.

You will coordinate audits, ensure documentation controls, and support a culture of quality compliance within the delivery teams, collaborating with operations and clients to uphold service standards.

Qualifications

• 2nd Year College / 72 Units; Bachelor's Degree (Any Course).
• 1 year as a quality analyst in BPO.

Responsibilities

• Coordinate internal, external & client audits and prepare them.
• Manage documentation and control requirements.
• Support operations in driving compliance culture across assigned client areas.

Skills

MS Office

Internet usage

Analytical skills

Communication skills

Integrity

Confidence

Team leadership

Assertiveness

Networking

Education

Second Year College

Bachelor's degree

Job description

TASQ Staffing Solutions in Pasay is hiring a Call Center Quality Analyst - Senior Associate for 100% onsite MOA Pasay operations. The role focuses on audits, documentation, and compliance across client areas, requiring strong communication and analytical skills.

You will coordinate audits, ensure documentation controls, and support a culture of quality compliance within the delivery teams, collaborating with operations and clients to uphold service standards.