Healthcare Provider Support Specialist

Taleo; Muntinlupa; On-site; PHP 260,000 - 380,000; Full time

Job summary

UnitedHealth Group in Muntinlupa is seeking a Customer Service Representative with BPO experience. You will handle provider inquiries, resolve issues on the first call, and maintain detailed documentation while supporting a range of health-care related services.

The role emphasizes compassionate communication, strong problem solving, and ability to navigate complex systems in a high-volume environment. Training and growth opportunities are provided.

Qualifications

• High school diploma, GED or equivalent work experience
• Familiarity with computer and Windows PC applications
• Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers
• Skilled in problem solving to quickly assess current state and formulate recommendations

Responsibilities

• Answer incoming phone calls from health care providers and identify the type of assistance needed
• Focus on resolving issues on the first call, navigating through complex computer systems
• Deliver information and answer questions in a positive manner to facilitate relationships with providers
• Complete the documentation necessary to track provider issues and facilitate reporting of trends
• Comply with employment terms, company policies, and directives regarding work locations, shifts and arrangements

Skills

Computer proficiency

Active listening

Problem solving

Customer service mindset

Education

High school diploma or equivalent

Job description

UnitedHealth Group in Muntinlupa is seeking a Customer Service Representative with BPO experience. You will handle provider inquiries, resolve issues on the first call, and maintain detailed documentation while supporting a range of health-care related services.

The role emphasizes compassionate communication, strong problem solving, and ability to navigate complex systems in a high-volume environment. Training and growth opportunities are provided.