Health Provider Support Specialist - Caring, Solutions

Taleo; Quezon City; On-site; PHP 300,000 - 420,000; Full time

Job summary

UnitedHealth Group is a global health care leader helping people live healthier lives. This Customer Service Representative role, based in the Philippines, supports providers with benefits, eligibility, billing, and authorizations.

You will handle high-volume calls, resolve issues on first contact, document interactions, and build strong provider relationships. A high school diploma and familiarity with Windows PC applications are required, with 1+ year in a related customer service environment

Qualifications

• High school diploma or equivalent work experience.
• Comfort with Windows PC and learning new systems.
• Ability to listen, build rapport, and respond compassionately.
• Strong problem-solving skills to assess and advise.
• 1+ year in a related customer service environment preferred.

Responsibilities

• Answer incoming calls from health care providers and identify the type of assistance needed.
• Resolve issues on the first call and navigate through complex computer systems.
• Deliver information and build relationships with providers and their staff.
• Document issues and report overall trends.
• Adhere to employment contracts, policies and directives as required.

Skills

Active listening

Empathy

Communication skills

Problem solving

Multitasking

Education

High school diploma or equivalent

Tools

Windows PC

CRM software

Job description

UnitedHealth Group is a global health care leader helping people live healthier lives. This Customer Service Representative role, based in the Philippines, supports providers with benefits, eligibility, billing, and authorizations.

You will handle high-volume calls, resolve issues on first contact, document interactions, and build strong provider relationships. A high school diploma and familiarity with Windows PC applications are required, with 1+ year in a related customer service environment