Healthcare Provider Support Specialist

Taleo; Muntinlupa; On-site; PHP 279,000 - 391,000; Full time

Job summary

UnitedHealth Group in Manila is seeking a Customer Service Representative open to fresh graduates for our Muntinlupa site. You will answer calls from healthcare providers, navigate systems and resolve issues on the first contact while delivering compassionate service.

You'll work in a fast-paced environment, building knowledge of benefit explanations and working with a supportive team. The role emphasizes customer care and accurate documentation in line with company policies.

Qualifications

• High school diploma or equivalent work experience.
• Familiarity with Windows PC applications.
• Ability to listen, build rapport and respond to customers in a compassionate manner.
• Strong problem-solving skills.

Responsibilities

• Answer incoming phone calls from healthcare providers and identify the type of assistance needed.
• Resolve issues on the first call by navigating systems and providing accurate responses.
• Deliver information in a positive manner to support provider relationships and customer satisfaction.
• Complete documentation to track provider issues and report overall trends.
• Adhere to the terms of employment, policies and directives as required by the company.

Skills

Active listening

Problem solving

Communication

Empathy

Adaptability

Education

High school diploma or GED

Tools

Windows PC applications

Job description

UnitedHealth Group in Manila is seeking a Customer Service Representative open to fresh graduates for our Muntinlupa site. You will answer calls from healthcare providers, navigate systems and resolve issues on the first contact while delivering compassionate service.

You'll work in a fast-paced environment, building knowledge of benefit explanations and working with a supportive team. The role emphasizes customer care and accurate documentation in line with company policies.