Healthcare Provider Support Specialist

Taleo; Quezon City; On-site; PHP 2,254,000 - 3,757,000; Full time

Job summary

UnitedHealth Group is seeking a Customer Service Representative open to fresh graduates for QC. The role involves handling provider calls, resolving issues on the first contact, and maintaining strong provider relationships. You will document issues and contribute to trend reporting while adhering to company policies.

We value empathy, clear communication, and the ability to navigate complex systems. This entry-level position offers training and growth within a global health services

Qualifications

• High school diploma, GED or equivalent work experience.
• Familiarity with computer and Windows PC applications.
• Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner.
• Skilled in problem solving to quickly assess current state and formulate recommendations.

Responsibilities

• Answer incoming phone calls from health care providers and identify the type of assistance needed.
• Focus on resolving issues on the first call and provide appropriate response.
• Deliver information and answer questions to facilitate relationships with providers and staff.
• Complete documentation to track provider issues and aid reporting of trends.
• Adhere to employment contracts, policies, and directives and adapt to changes as needed.

Skills

Windows PC applications

Active listening

Problem solving

Compassionate communication

Education

High school diploma or equivalent

Job description

UnitedHealth Group is seeking a Customer Service Representative open to fresh graduates for QC. The role involves handling provider calls, resolving issues on the first contact, and maintaining strong provider relationships. You will document issues and contribute to trend reporting while adhering to company policies.

We value empathy, clear communication, and the ability to navigate complex systems. This entry-level position offers training and growth within a global health services