Entry-Level IT Help Desk Analyst

Healthtech Inc; Philippines; On-site; PHP 260,000 - 380,000; Full time

Job summary

Nordic is seeking a Service Desk Analyst I in the Philippines to provide day-to-day technical support for a range of hardware and software. You will respond to users, diagnose issues, and escalate where necessary while maintaining HIPAA-adherent practices and high customer service standards.

The role requires 1+ years in IT Service Desk, solid knowledge of Windows 10, Office applications, VPN, Citrix, and Mobile Device Management.

Qualifications

• Excellent customer service and communication skills, written and verbal.
• 1+ years of IT Service Desk or IT Support experience.
• Proficient in English to support clients; Spanish is a plus.

Responsibilities

• Provide day-to-day technical support to employees across hardware and software.
• Diagnose problems via discussion with users, troubleshoot, escalate as needed.
• Document issues and resolutions in the ticketing system; ensure timely follow-up.

Skills

Customer service

English proficiency

IT support experience

Communication skills

Problem solving

Tools

Windows 10

Microsoft Office

VPN connectivity

Citrix

Mobile Device Management

Job description

Nordic is seeking a Service Desk Analyst I in the Philippines to provide day-to-day technical support for a range of hardware and software. You will respond to users, diagnose issues, and escalate where necessary while maintaining HIPAA-adherent practices and high customer service standards.

The role requires 1+ years in IT Service Desk, solid knowledge of Windows 10, Office applications, VPN, Citrix, and Mobile Device Management.