Entry-Level IT Help Desk Analyst

Healthtech Inc; Philippines; Presencial; PHP 260 000 - 380 000; Tempo integral

Resumo da oferta

Nordic is seeking a Service Desk Analyst I in the Philippines to provide day-to-day technical support for a range of hardware and software. You will respond to users, diagnose issues, and escalate where necessary while maintaining HIPAA-adherent practices and high customer service standards.

The role requires 1+ years in IT Service Desk, solid knowledge of Windows 10, Office applications, VPN, Citrix, and Mobile Device Management.

Qualificações

• Excellent customer service and communication skills, written and verbal.
• 1+ years of IT Service Desk or IT Support experience.
• Proficient in English to support clients; Spanish is a plus.

Responsabilidades

• Provide day-to-day technical support to employees across hardware and software.
• Diagnose problems via discussion with users, troubleshoot, escalate as needed.
• Document issues and resolutions in the ticketing system; ensure timely follow-up.

Conhecimentos

Customer service

English proficiency

IT support experience

Communication skills

Problem solving

Ferramentas

Windows 10

Microsoft Office

VPN connectivity

Citrix

Mobile Device Management

Descrição da oferta de emprego

Nordic is seeking a Service Desk Analyst I in the Philippines to provide day-to-day technical support for a range of hardware and software. You will respond to users, diagnose issues, and escalate where necessary while maintaining HIPAA-adherent practices and high customer service standards.

The role requires 1+ years in IT Service Desk, solid knowledge of Windows 10, Office applications, VPN, Citrix, and Mobile Device Management.