Healthcare Patient Support Specialist

Metacom Careers; Davao City; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Employee Recognition

Performance Bonus

Health Insurance

HMO

Professional Development

Job Training

Job summary

Metacom Careers is seeking a Customer Service Representative in the Philippines to deliver top-notch support to patients and healthcare providers via phone, email, and chat. You will guide customers through healthcare products and services, ensuring clarity and satisfaction.

Ideal candidates communicate clearly, are empathetic, and adept at solving issues while maintaining precise records in a fast-paced team environment.

Qualifications

• Provide exceptional customer support to patients and healthcare providers via phone, email, and chat.
• Navigate healthcare products and services with clarity and satisfaction.
• Respond to inquiries and resolve issues efficiently, escalating when needed.

Responsibilities

• Ability to manage high call volumes and identify customer needs quickly.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with healthcare professionals to enhance service delivery and patient experience.

Skills

Communication skills

Empathy

Detail-oriented

Problem-solving

Job description

Metacom Careers is seeking a Customer Service Representative in the Philippines to deliver top-notch support to patients and healthcare providers via phone, email, and chat. You will guide customers through healthcare products and services, ensuring clarity and satisfaction.

Ideal candidates communicate clearly, are empathetic, and adept at solving issues while maintaining precise records in a fast-paced team environment.