Healthcare Customer Support Specialist — Training & Bonuses

Metacom Careers; Davao del Sur; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Performance Bonus

HMO

Job summary

Metacom Careers is hiring a Customer Service Representative in the healthcare sector. You will provide support to patients and healthcare providers via phone, email, and chat, ensuring clarity and satisfaction in navigating healthcare products and services.

Join a fast-paced, team-oriented environment with opportunities for professional development, performance incentives, and health benefits. This role is based in the Philippines and offers a full-time schedule.

Qualifications

• Ability to manage high call volumes and identify customer needs quickly.
• Strong communication skills with a friendly demeanor and empathetic nature.
• Detail-oriented with excellent problem-solving skills.
• Working in a fast-paced, team-oriented environment.

Responsibilities

• Provide exceptional customer support to patients and healthcare providers via phone, email, and chat.
• Assist customers in navigating healthcare products and services, ensuring clarity and satisfaction.
• Resolve inquiries and issues effectively, escalating complex cases as necessary.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with healthcare professionals to enhance service delivery and patient experience.

Job description

Metacom Careers is hiring a Customer Service Representative in the healthcare sector. You will provide support to patients and healthcare providers via phone, email, and chat, ensuring clarity and satisfaction in navigating healthcare products and services.

Join a fast-paced, team-oriented environment with opportunities for professional development, performance incentives, and health benefits. This role is based in the Philippines and offers a full-time schedule.