Healthcare Operations Program Manager - Lead Clinical Teams

Shearwater Health; Philippines; On-site; PHP 900,000 - 1,500,000; Full time

Benefits offered by this job

HMO Coverage Upon Hire

Annual Salary Increase

FREE Life Insurance

Career Growth and Leadership Develop.

Collaborative, Clinician-Focused Work

Job summary

Shearwater Health is seeking an experienced Program Manager to lead healthcare operations teams and ensure outstanding service delivery. You will develop Team Leads, drive performance, and resolve complex clinical and operational issues.

The role requires a BSN, active RN license in the Philippines or US, at least one year of clinical experience, and two years of supervisory experience, with strong stakeholder management and process improvement skills.

Qualifications

• BSN degree from an accredited program.
• Current and unrestricted Philippine or US RN license.
• At least 1 year of recent clinical, hospital, or related healthcare experience.
• At least 2 years of supervisory or managerial experience.
• Strong clinical subject matter expertise and healthcare operations knowledge.
• Preferred: UR, UM, Medical Coding, Back Office Healthcare Operations, Organizational Development, other CPO functions.

Responsibilities

• Lead, motivate, and develop Team Leads to meet SLAs and quality standards.
• Drive team engagement, performance management, and professional development initiatives.
• Serve as escalation point for clinical and technical issue resolution.
• Advocate for client needs by identifying and implementing solutions for service excellence.
• Review, optimize, and enhance operational processes for efficiency and collaboration across teams.
• Facilitate issue resolution and manage cross-functional stakeholder relationships.
• Ensure compliance with company policies, procedures, and healthcare industry standards.

Skills

Team leadership

Stakeholder management

Clinical operations

Process improvement

Communication

Independent work

Education

Bachelor of Science in Nursing (BSN)

Tools

Excel

Word

Job description

Shearwater Health is seeking an experienced Program Manager to lead healthcare operations teams and ensure outstanding service delivery. You will develop Team Leads, drive performance, and resolve complex clinical and operational issues.

The role requires a BSN, active RN license in the Philippines or US, at least one year of clinical experience, and two years of supervisory experience, with strong stakeholder management and process improvement skills.