Program Manager

Shearwater Health; Philippines; On-site; PHP 900,000 - 1,500,000; Full time

Benefits offered by this job

HMO Coverage Upon Hire

Annual Salary Increase

FREE Life Insurance

Career Growth and Leadership Develop.

Collaborative, Clinician-Focused Work

Job summary

Shearwater Health is seeking an experienced Program Manager to lead healthcare operations teams and ensure outstanding service delivery. You will develop Team Leads, drive performance, and resolve complex clinical and operational issues.

The role requires a BSN, active RN license in the Philippines or US, at least one year of clinical experience, and two years of supervisory experience, with strong stakeholder management and process improvement skills.

Qualifications

• BSN degree from an accredited program.
• Current and unrestricted Philippine or US RN license.
• At least 1 year of recent clinical, hospital, or related healthcare experience.
• At least 2 years of supervisory or managerial experience.
• Strong clinical subject matter expertise and healthcare operations knowledge.
• Preferred: UR, UM, Medical Coding, Back Office Healthcare Operations, Organizational Development, other CPO functions.

Responsibilities

• Lead, motivate, and develop Team Leads to meet SLAs and quality standards.
• Drive team engagement, performance management, and professional development initiatives.
• Serve as escalation point for clinical and technical issue resolution.
• Advocate for client needs by identifying and implementing solutions for service excellence.
• Review, optimize, and enhance operational processes for efficiency and collaboration across teams.
• Facilitate issue resolution and manage cross-functional stakeholder relationships.
• Ensure compliance with company policies, procedures, and healthcare industry standards.

Skills

Team leadership

Stakeholder management

Clinical operations

Process improvement

Communication

Independent work

Education

Bachelor of Science in Nursing (BSN)

Tools

Excel

Word

Job description

Join the Home of Clinicians at Shearwater CPO®

Become part of a growing team trusted by 3,000+ Healthcare Graduates and build a rewarding career where your clinical expertise and leadership skills make a real impact.

Why Join Us?

• HMO Coverage Upon Hire
• Annual Salary Increase
• FREE Life Insurance
• Career Growth and Leadership Development Opportunities
• Collaborative, Clinician-Focused Work Environment

About the Role

We are seeking an experienced Program Manager to lead and manage healthcare operations teams while ensuring exceptional service delivery, operational excellence, and client satisfaction.

As a Program Manager, you will play a key role in developing Team Leads, driving performance, resolving complex clinical and operational issues, and strengthening partnerships across the organization.

Key Responsibilities

• Lead, motivate, and develop Team Leads to achieve and exceed service level agreements (SLAs), operational goals, and quality standards.
• Drive team engagement, performance management, and professional development initiatives.
• Serve as an escalation point for technical and clinical issue resolution.
• Advocate for client needs by identifying and implementing solutions that support service excellence.
• Review, optimize, and enhance operational processes to improve efficiency and collaboration across teams.
• Facilitate issue resolution and effectively manage internal and cross-functional stakeholder relationships.
• Ensure compliance with company policies, procedures, and healthcare industry standards.

Qualifications

Required

• Graduate of an accredited Bachelor of Science in Nursing (BSN) program.
• Current and unrestricted Philippine or US Registered Nurse (RN) License.
• At least 1 year of recent clinical, hospital, or related healthcare experience.
• At least 2 years of supervisory or managerial experience.
• Strong clinical subject matter expertise and healthcare operations knowledge.
• Experience in any of the following is highly preferred:
  • Utilization Review (UR)
  • Utilization Management (UM)
  • Medical Coding
  • Back Office Healthcare Operations
  • Organizational Development
  • Other Clinical Process Outsourcing (CPO) functions

Preferred Skills

• Proficient in Microsoft Office applications, particularly Excel and Word.
• Excellent verbal and written communication skills.
• Strong interpersonal and stakeholder management skills.
• Effective negotiation and conflict resolution abilities.
• Detail-oriented with the ability to work independently.
• Knowledge of insurance and claims processing is an advantage.
• Typing speed of at least 30 WPM with high accuracy.