Operations Enablement Lead: Training & Quality

Sagility; Quezon City; On-site; PHP 781,000 - 1,228,000; Full time

Job summary

Sagility is seeking an Operations Enablement Senior Supervisor to lead a team across training, quality review, and process improvement within customer operations.

You will arrange onboarding, calibrate quality standards with US peers, coach quality reviewers, and drive performance through data insights and cross-functional collaboration in a fast-paced contact center environment in Quezon City.

Qualifications

• Experience in training, quality assurance, and process improvement is beneficial.
• Strong coaching and mentoring abilities.
• Excellent communication and cross-functional collaboration skills.

Responsibilities

• Arrange and lead New Hire Onboarding activities for Support and Frontline teams.
• Facilitate calibration sessions to align quality standards with US peers and Operations partners.
• Conduct coaching sessions to upskill Quality Reviewers and ensure scoring accuracy.

Job description

Sagility is seeking an Operations Enablement Senior Supervisor to lead a team across training, quality review, and process improvement within customer operations.

You will arrange onboarding, calibrate quality standards with US peers, coach quality reviewers, and drive performance through data insights and cross-functional collaboration in a fast-paced contact center environment in Quezon City.