Healthcare Helpdesk Specialist — Night Shift

UST; Taguig; On-site; PHP 335,000 - 469,000; Full time

Job summary

UST is seeking a dedicated Healthcare Helpdesk professional in Metro Manila to handle customer inquiries by phone and email, providing accurate information on benefits, claims, and provider contracts. You will analyze issues, document actions in the system, and collaborate with internal teams to resolve requests efficiently.

The role requires at least 1 year in an automated customer service environment, excellent communication, and the ability to manage multiple tasks in a fast-paced setting.

Qualifications

• High school diploma or equivalent is required.
• Minimum of 1 year of experience in an automated customer service environment.
• Excellent oral and written communication; strong problem-solving and analytical abilities.
• Proficiency with computer systems and databases for data entry and retrieval.
• Ability to manage multiple tasks in a fast-paced setting.
• Night shift and onsite at McKinley are required.

Responsibilities

• Respond to customer inquiries via telephone and written correspondence, providing accurate information about benefits, claims, and contracts.
• Analyze customer issues and deliver effective solutions promptly.
• Retrieve and document customer information accurately in the database.
• Maintain documentation of inquiry outcomes for tracking and analysis.
• Build and sustain positive relationships with customers and collaborate with internal teams.
• Research and analyze data to address operational challenges.
• Manage follow-up communications via calls or emails to ensure satisfaction.
• Adapt to non-standard procedures using automated systems with accuracy and compliance.
• Understand and respond to needs of internal and external customers.

Skills

Communication skills

Written communication

Interpersonal skills

Problem solving

Data entry

Multitasking

Night shift

Onsite work

Customer service

Education

High school diploma

Job description

UST is seeking a dedicated Healthcare Helpdesk professional in Metro Manila to handle customer inquiries by phone and email, providing accurate information on benefits, claims, and provider contracts. You will analyze issues, document actions in the system, and collaborate with internal teams to resolve requests efficiently.

The role requires at least 1 year in an automated customer service environment, excellent communication, and the ability to manage multiple tasks in a fast-paced setting.