Healthcare Helpdesk Specialist – Night Shift Onsite

UST USource; Pateros; On-site; PHP 279,000 - 391,000; Full time

Job summary

UST USource in Metro Manila, Philippines, seeks a customer service representative to respond to inquiries about insurance benefits, claims, and contracts. You will analyze issues, document information in the database, and maintain outcomes for tracking.

The role requires 1 year in automated customer service and a high school diploma, with a night shift onsite at McKinley. You will collaborate with internal teams to resolve requests, manage follow-ups, and ensure customer satisfaction while

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of experience in an automated customer service environment.
• Excellent written and verbal communication skills.
• Able to work night shift and onsite.

Responsibilities

• Respond to customer inquiries via phone and written channels about insurance benefits, claims, and provider contracts.
• Analyze issues and deliver effective, prompt solutions.
• Retrieve and document customer information accurately in the database.

Skills

Communication skills

Analytical thinking

Data entry proficiency

Multitasking

Customer-focused

Team coordination

Night shift

Education

High school diploma

Tools

CRM systems

Job description

UST USource in Metro Manila, Philippines, seeks a customer service representative to respond to inquiries about insurance benefits, claims, and contracts. You will analyze issues, document information in the database, and maintain outcomes for tracking.

The role requires 1 year in automated customer service and a high school diploma, with a night shift onsite at McKinley. You will collaborate with internal teams to resolve requests, manage follow-ups, and ensure customer satisfaction while