Healthcare Customer Support Specialist - Hybrid (Alabang)

Emapta; Muntinlupa; Hybrid; PHP 279,000 - 335,000; Full time

Benefits offered by this job

Day 1 HMO coverage with dependent

Competitive salary package

Day shift

Hybrid work arrangement

20 annual leaves

Office gyms access

Job summary

Emapta is recruiting a Customer Service Representative in the Alabang area for a hybrid schedule. The role focuses on delivering exceptional service to Australian customers via phone and online channels, leveraging your English proficiency, empathy, and accuracy to ensure smooth scheduling and patient interactions.

The successful candidate will handle inbound and outbound calls, verify eligibility, and maintain precise records while enjoying a comprehensive benefits package and opportunities for

Qualifications

• At least 3 years of relevant BPO or customer service experience.
• Excellent spoken English with clear diction and professional phone presence.
• Must live within reasonable commuting distance of Alabang and report onsite during hybrid weeks.
• Typing speed of at least 60 WPM with high accuracy.
• Strong attention to detail in capturing information and maintaining records.

Responsibilities

• Handle high volumes of inbound calls from elderly patients about appointments and services.
• Conduct outbound calls to reschedule or cancel appointments and follow up with waitlisted patients.
• Verify patient eligibility through online portals, including PRODA.
• Schedule appointments and allocate calendar resources using internal booking platforms.
• Document patient information accurately in the system.

Skills

Clear English communication

60 WPM typing

MS Office proficiency

Empathy and active listening

Tools

Microsoft Office

MiSoft

Bone Bus Calendar

Job description

Emapta is recruiting a Customer Service Representative in the Alabang area for a hybrid schedule. The role focuses on delivering exceptional service to Australian customers via phone and online channels, leveraging your English proficiency, empathy, and accuracy to ensure smooth scheduling and patient interactions.

The successful candidate will handle inbound and outbound calls, verify eligibility, and maintain precise records while enjoying a comprehensive benefits package and opportunities for