Healthcare Customer Support Representative (On-Site | Dagupan)

Resolv Global; Dingras; On-site; PHP 173,000 - 207,000; Full time

Job summary

Resolv Global is seeking dedicated, professional individuals to join its healthcare customer support team in Dagupan, Philippines. This on-site, full-time role handles account registration, onboarding, benefits inquiries, eligibility verification, and general support with a focus on empathy and accuracy.

You will manage inbound and outbound interactions, assist members, verify eligibility, document interactions, and coordinate with internal teams to resolve issues promptly, while maintaining

Qualifications

• Minimum 1 year of experience in customer service, call center, healthcare support, or a related field.
• Strong English communication skills, both written and verbal.
• Excellent active listening and problem-solving abilities.
• Strong computer skills and ability to learn new systems quickly.
• Close attention to detail and accurate documentation skills.
• Ability to remain calm and professional when handling difficult conversations.
• Self-motivated and able to thrive in a fast-paced environment.
• Reliable attendance and strong work ethic.

Responsibilities

• Handle inbound and outbound customer interactions
• Assist members with account setup, registration, and onboarding
• Support eligibility verification and intake processes
• Respond to benefits and coverage-related inquiries
• Resolve customer concerns and complaints professionally
• Document all interactions accurately and thoroughly
• Maintain confidentiality and compliance standards
• Coordinate with internal teams to ensure timely issue resolution
• Deliver exceptional customer experiences with a focus on first-contact resolution

Skills

Customer service

English communication

Active listening

Documentation

Computer skills

Calm under pressure

Job description

Join a Growing Healthcare Support Team

We are seeking dedicated, professional, and customer-focused individuals to join our healthcare customer support team in Dagupan.

Join a Growing Healthcare Support Team

We are seeking dedicated, professional, and customer-focused individuals to join our healthcare customer support team in Dagupan.

In this role, you will serve as the first point of contact for members, providing support with account registration, onboarding, benefits inquiries, eligibility verification, technical assistance, and general customer service. You will play an important role in helping members navigate their healthcare journey while delivering a positive and compassionate customer experience.

This is an on-site, full-time opportunity with a growing healthcare organization that values professionalism, empathy, accountability, and excellent service.

Schedule

• Monday to Friday
• 9:00 AM EST to 6:00 PM EST

Compensation

PHP 17,000 p/month

What You'll Do

• Handle inbound and outbound customer interactions
• Assist members with account setup, registration, and onboarding
• Support eligibility verification and intake processes
• Respond to benefits and coverage-related inquiries
• Resolve customer concerns and complaints professionally
• Document all interactions accurately and thoroughly
• Maintain confidentiality and compliance standards
• Coordinate with internal teams to ensure timely issue resolution
• Deliver exceptional customer experiences with a focus on first-contact resolution

Why Join Us?

• Stable Monday-Friday schedule
• Comprehensive training program
• Opportunity to join a growing healthcare organization
• Supportive team environment
• Career growth opportunities as the business expands

Hiring Process

To ensure fairness and consistency, all applicants must complete every stage of the hiring process.

Our hiring process includes:

• Resume Review
• Prescreen Questionnaire
• One-Way Video Interview
• Live Interview
• Final Interview
• Offer Stage

Also note: This is an English-speaking role that requires strong written and verbal English communication skills. All resumes must be submitted in English to be considered for the position.

Requirements

What We're Looking For

• Minimum 1 year of experience in customer service, call center, healthcare support, or a related field
• Strong English communication skills, both written and verbal
• Excellent active listening and problem-solving abilities
• Strong computer skills and ability to learn new systems quickly
• Close attention to detail and accurate documentation skills
• Ability to remain calm and professional when handling difficult conversations
• Self-motivated and able to thrive in a fast-paced environment
• Reliable attendance and strong work ethic

Preferred Qualifications

• Healthcare, medical administration, insurance, or healthcare customer service experience
• Experience supporting US-based customers
• Experience handling benefits, eligibility, or patient/member inquiries
• Bilingual abilities are a plus