On-site Customer Service Representative | Dagupan

Resolv Global; Pangasinan; On-site; PHP 156,000 - 190,000; Full time

Benefits offered by this job

Six-week paid training

On-site role in Dagupan

Full-time employment

Career development opportunities

Ongoing support

Job summary

Resolv Global in Dagupan, Philippines, is seeking a Customer Service Representative to provide professional, empathetic support across calls, emails, and live chats. The role is full-time and on-site, with a six-week paid training program and nesting period.

You’ll join a supportive team and grow your career while earning a monthly salary of PHP 14,000–17,000. The training consists of six weeks of paid training, four weeks in classroom settings, and two weeks nesting, with training hours from

Qualifications

• Genuine passion for helping people.
• Clear and professional English communication.
• Calm and positive under pressure.
• Strong problem-solving and solution orientation.
• Confident using computers and navigating multiple systems.
• Attention to detail and ownership of work.
• Ability to work independently and in a team.
• Punctual and eager to learn.
• Typing speed of 30+ WPM.
• High school diploma or equivalent.

Responsibilities

• Assist customers across multiple channels with professional, accurate support.
• Answer inbound calls, respond to emails and live chats.
• Resolve concerns while delivering outstanding service.
• Escalate complex issues as needed.
• Document all customer interactions accurately.
• Maintain professionalism and empathy in every interaction.
• Follow up on customer cases to ensure resolution.

Skills

Customer service

English communication

Problem solving

Teamwork

Computer literacy

Punctuality

Attention to detail

Education

High school diploma or equivalent

Job description

Do you genuinely enjoy helping people and creating positive customer experiences? We’re looking for friendly, confident, and service-oriented Customer Service Representatives to join a growing team in Dagupan. If you’re someone who communicates well, enjoys solving problems, and thrives in a fast-paced environment, we’d love to hear from you. Every conversation is an opportunity to make someone’s day better, and we’re looking for people who take pride in delivering exceptional service.

What You’ll Do

As a Customer Service Representative, you’ll assist customers across multiple communication channels, providing professional, accurate, and empathetic support.

• Answering inbound customer phone calls
• Responding to customer emails and live chats
• Assisting customers with questions and account inquiries
• Resolving concerns while delivering outstanding customer service
• Escalating complex issues when necessary
• Following up on customer cases to ensure resolution
• Accurately documenting all customer interactions
• Maintaining professionalism and empathy during every interaction

Schedule

Hours of Operation

• Monday to Friday: 8:00 AM to 6:00 PM EST
• Saturday: 8:00 AM to 12:00 PM EST
• Sunday: Off

Training

• Six-week paid training program
• Four weeks of classroom training
• Two weeks nesting
• Training hours: 8:00 AM to 4:30 PM EST

What We Offer

• Monthly salary of PHP 14,000 to PHP 17,000
• Stable, full-time on-site opportunity
• Comprehensive training and ongoing support
• Opportunities to learn, grow, and develop your career
• Supportive team environment where your contributions matter

Hiring Process

To ensure fairness and consistency, all applicants must complete every stage of the hiring process to be considered for this position. Our hiring process includes:

• Resume Review
• Prescreen Questionnaire
• One-Way Video Interview
• Live Interview
• Final Interview

Please note: This is an English-speaking role that requires strong written and verbal English communication skills. All resumes must be submitted in English to be considered for the position.

Requirements:

• Has a genuine passion for helping people
• Communicates clearly and professionally in English
• Stays calm and positive under pressure
• Enjoys solving problems and finding solutions
• Is confident using computers and navigating multiple systems
• Takes ownership of their work and pays attention to detail
• Works well both independently and as part of a team
• Is dependable, punctual, and eager to learn

Preferred Qualifications

• At least 1 year of customer service experience preferred
• Previous call center or contact center experience is an advantage
• Comfortable handling phone, email, and chat support
• Strong written English with excellent grammar and spelling
• Basic computer proficiency, including typing, copy/paste, internet navigation, and working across multiple tabs
• Typing speed of approximately 30+ WPM
• High school diploma or equivalent