Healthcare Customer Support Representative

ResolvGlobal Business Process Outsourcing Services; Pogo Grande; On-site; PHP 279,000 - 391,000; Full time

Job summary

ResolvGlobal Business Process Outsourcing Services in Dagupan City, Pangasinan, is seeking dedicated Healthcare Customer Support Representatives for an on-site, full-time role. You will support account registration, onboarding, eligibility verification, and benefits inquiries while delivering professional, compassionate service.

Ideal candidates have at least 1 year in customer service or healthcare support, strong English communication, and the ability to maintain confidentiality in a

Qualifications

• Minimum 1 year of experience in customer service, call center, healthcare support, or related field.

Responsibilities

• Handle inbound and outbound customer interactions.
• Help members set up accounts, register, and complete onboarding.
• Support eligibility verification and intake processes.
• Respond to benefits and coverage-related inquiries.
• Resolve customer questions, concerns, and complaints professionally.
• Provide accurate information while maintaining a positive member experience.
• Document customer interactions and information accurately and thoroughly.
• Maintain confidentiality and follow applicable compliance and privacy standards.
• Navigate customer service systems and learn new tools and processes.
• Coordinate with internal teams to support timely issue resolution.
• Deliver exceptional customer service with a focus on first-contact resolution.

Skills

1 year experience

English communication

Job description

Join a Growing Healthcare Support Team

We are looking for dedicated, professional, and customer-focused Healthcare Customer Support Representatives to join our team in Dagupan City, Pangasinan.

In this role, you'll be the first point of contact for members, supporting account registration, onboarding, benefits inquiries, eligibility verification, technical assistance, and general customer service.

You'll play an important role in helping members navigate their healthcare experience while providing professional, compassionate, and accurate support.

This is a full-time, on-site opportunity for a customer service professional who values empathy, accountability, confidentiality, and excellent service.

What You'll Do

• Handle inbound and outbound customer interactions.

• Help members set up accounts, register, and complete onboarding.

• Support eligibility verification and intake processes.

• Respond to benefits and coverage-related inquiries.

• Resolve customer questions, concerns, and complaints professionally.

• Provide accurate information while maintaining a positive member experience.

• Document customer interactions and information accurately and thoroughly.

• Maintain confidentiality and follow applicable compliance and privacy standards.

• Navigate customer service systems and learn new tools and processes.

• Coordinate with internal teams to support timely issue resolution.

• Deliver exceptional customer service with a focus on first-contact resolution.

What We're Looking For

The ideal candidate will have:

• At least 1 year of experience in customer service, call center, healthcare support, or a related field.

• Strong written and verbal English communication skills.

• Excellent active listening and problem-solving abilities.

• Strong computer skills and the ability to learn new systems quickly.

• Excellent attention to detail and accurate documentation skills.

• The ability to remain calm and professional when handling difficult conversations.

• A self-motivated approach and the ability to thrive in a fast-paced environment.

• Reliable attendance and a strong work ethic.

• The ability to work effectively in an on-site, team-based environment.

Preferred Experience

The following experience will be an advantage:

• Healthcare or medical customer service

• Medical administration

• Health insurance

• Healthcare support

• Healthcare customer service

• Benefits or eligibility support

• Patient or member support

• Experience supporting U.S.-based customers

• Experience handling healthcare-related inquiries

• Bilingual communication skills

Schedule

Monday through Friday

9:00 AM EST-6:00 PM EST

This is a consistent weekday schedule, making it a great opportunity for candidates looking for a structured full-time customer support role.

Why Join Us?

• Stable Monday-Friday schedule

• Comprehensive training program

• Opportunity to build experience in healthcare customer support

• Supportive team environment

• Opportunity to work with U.S.-based customers

• Career growth opportunities as the business expands

Important

• This is an on-site position in Dagupan City, Pangasinan.

• Candidates must be willing and able to work from the designated office.

• Strong written and verbal English communication skills are required.

• At least 1 year of relevant customer service, call center, healthcare support, or related experience is required.

• Candidates should be comfortable handling confidential customer and healthcare-related information.

• All resumes must be submitted in English.