Healthcare - Customer Service Representative (CSR)

Synlink Recruitment Outsourcing Co. Inc.; Parañaque; On-site; PHP 223,200 - 279,000; Full time

Job summary

A recruitment outsourcing company in the Philippines is looking for candidates to manage patient communications, support referral processing, and maintain patient records in compliance with HIPAA. This role is open to high school graduates and does not require prior experience. Strong communication skills are essential.

Qualifications

• Open to high school graduates, college undergraduates, and college graduates.
• Experience is not required, though background in a healthcare account is an advantage.

Responsibilities

• Manage patient communications, including calls, emails, and appointment confirmations.
• Support referral processing, pre-authorization requests, and follow-up activities.
• Maintain and update patient records while ensuring HIPAA compliance.
• Prepare, produce, and distribute medical reports.

Skills

Strong communication skills

Education

High school diploma or equivalent

Job description

Responsibilities

• Manage patient communications, including calls, emails, and appointment confirmations
• Support referral processing, pre-authorization requests, and follow-up activities
• Maintain and update patient records while ensuring HIPAA compliance
• Prepare, produce, and distribute medical reports

Qualifications

• Open to high school graduates, college undergraduates, and college graduates
• Experience is not required, though background in a healthcare account is an advantage
• Must have strong communication skills