Healthcare Customer Service Representative

Metacom Careers; Muntinlupa; On-site; PHP 175,000 - 237,000; Full time

Job summary

Metacom Careers is seeking Healthcare Customer Service Representatives to join our healthcare account in Parañaque City. This onsite role fits candidates who are passionate about helping people, have good communication skills, and seek a stable career in healthcare customer service.

You will assist customers with inquiries and service requests, provide accurate information, and ensure a positive experience while following account procedures.

Qualifications

• High School or Senior High School diploma required.
• No prior call center experience required.
• Good English communication and interpersonal skills expected.
• Customer-service orientation and willingness to assist customers.
• Basic computer and typing skills needed.

Responsibilities

• Handle customer inquiries and concerns through appropriate channels.
• Provide accurate information on healthcare services and account matters.
• Assist customers with account and service requests.
• Resolve customer issues professionally and efficiently.
• Document customer interactions and maintain accurate records.
• Follow healthcare account policies, procedures, and quality standards.
• Protect customer information and maintain confidentiality.
• Deliver excellent customer service in every interaction.

Skills

Good English communication

Interpersonal skills

Willingness to work onsite

Basic computer & typing skills

Education

High School / Senior High School Graduate

Job description

Work Setup: Onsite

Location: Santana Grove, Dr. A. Santos Avenue, Parañaque City

Site: 2/F Santana Grove

Schedule: 10:00 AM – 7:00 PM

Salary Package: ₱18,500

Job Description

We are looking for Healthcare Customer Service Representatives (CSRs) to join our Healthcare account. This role is ideal for candidates who are passionate about helping people, have good communication skills, and are interested in building a career in the healthcare customer service industry.

As a Healthcare CSR, you will assist customers or healthcare members with their inquiries, account concerns, and service-related requests. You will provide accurate information, resolve concerns professionally, and ensure a positive customer experience while following company and account procedures.

Responsibilities

• Handle customer inquiries and concerns through appropriate support channels.
• Provide accurate information regarding healthcare-related services and account concerns.
• Assist customers with account and service requests.
• Resolve customer issues professionally and efficiently.
• Document customer interactions and maintain accurate records.
• Follow healthcare account policies, procedures, and quality standards.
• Protect customer information and maintain confidentiality.
• Deliver excellent customer service in every interaction.

Qualifications

• High School Graduate or Senior High School Graduate
• No call center experience required
• Good English communication and interpersonal skills
• Customer-service oriented and willing to assist customers
• Basic computer and typing skills
• Willing to work onsite
• Willing to work in Sucat/Parañaque area
• B2 English proficiency preferred

Compensation & Benefits

• Salary Package: ₱18,500
• Work Location: 2/F Santana Grove, Dr. A. Santos Avenue, Parañaque City
• Work Schedule: 10:00 AM – 7:00 PM
• Account: Healthcare
• Work Setup: Onsite
• Education: High School / Senior High School Graduate
• Experience: No BPO/Call Center experience required

Hiring Details

Hiring Week: August 2, 2026

Account Code: HC 36

If you are looking for an opportunity to start or grow your career in the BPO industry, this Healthcare CSR position is a great opportunity to gain valuable customer service experience with a well-established company.