Healthcare Customer Care Specialist (On-site)

Startek Philippines, Inc.; Pasig; On-site; PHP 240,000 - 360,000; Full time

Job summary

Startek Philippines, Inc. is hiring a Customer Service Representative for Pioneer Healthcare in Pasig. The role is on-site and requires at least 1 year of BPO experience including 6 months in healthcare, with a High School diploma or equivalent.

You will assist customers with inquiries, resolve issues, maintain records, and collaborate with the team to improve service quality in a call center environment.

Qualifications

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: Must have at least 1-year BPO experience with 6 months healthcare.
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Problem-solving ability and a positive attitude.
• Responsibilities and Duties: Ability to work collaboratively in a team environment.
• Working Conditions: Comfortable working in a call center environment.

Responsibilities

• Assist customers with inquiries and provide information on products and services.
• Resolve customer complaints and issues in a timely manner.
• Maintain accurate records of customer interactions and transactions.
• Follow up with customers to ensure satisfaction and address any further needs.
• Collaborate with team members to improve customer service processes.

Skills

Strong communication

Interpersonal skills

Education

High School Diploma or equivalent

Job description

Startek Philippines, Inc. is hiring a Customer Service Representative for Pioneer Healthcare in Pasig. The role is on-site and requires at least 1 year of BPO experience including 6 months in healthcare, with a High School diploma or equivalent.

You will assist customers with inquiries, resolve issues, maintain records, and collaborate with the team to improve service quality in a call center environment.