Healthcare Customer Care Specialist: Billing & Scheduling

Metacom Careers; Quezon City; Presencial; PHP 279.000 - 446.400; Jornada completa

Descripción de la vacante

Metacom Careers is seeking a customer service specialist to assist healthcare clients via phone, email, and chat. The role involves handling medical billing inquiries, scheduling appointments, and explaining insurance benefits.

You will resolve complaints with empathy and maintain precise records of interactions. Ideal candidates have at least 6 months of BPO experience in healthcare and strong communication skills.

Formación

• High School Diploma or equivalent.
• At least 6 months BPO experience handling healthcare accounts.
• Strong communication and interpersonal skills.

Responsabilidades

• Provide exceptional customer service to healthcare clients via phone, email, and chat.
• Address inquiries regarding medical billing, appointment scheduling, and insurance benefits.
• Resolve customer complaints and issues with empathy and professionalism.
• Maintain accurate records of customer interactions and feedback.
• Collaborate with other departments to improve service delivery and patient satisfaction.

Conocimientos

Communication skills

Interpersonal skills

Empathy

Educación

High School Diploma

Descripción del empleo

Metacom Careers is seeking a customer service specialist to assist healthcare clients via phone, email, and chat. The role involves handling medical billing inquiries, scheduling appointments, and explaining insurance benefits.

You will resolve complaints with empathy and maintain precise records of interactions. Ideal candidates have at least 6 months of BPO experience in healthcare and strong communication skills.