Onsite Healthcare Customer Support Specialist - Training & HMO

Metacom Careers; Taguig; Sur place; PHP 290 000 - 424 000; Plein temps

Avantages offerts par ce poste

Competitive salary package

Paid training

HMO coverage

13th month pay

Government-mandated benefits

Paid leaves

Résumé du poste

Metacom Careers is hiring an onsite Healthcare Customer Service Representative for US Healthcare | Voice. You will handle inbound calls, assist with account and benefits inquiries, and provide accurate information while maintaining patient privacy.

Training will be provided to understand healthcare processes and ensure a positive customer experience. The role requires strong English communication, customer-service focus, and willingness to work a shifting schedule.

Qualifications

• Must have good to excellent English communication skills.
• Customer-service oriented mindset with strong listening abilities.
• Willing to work onsite and on a shifting schedule.
• Healthcare exposure is a plus but not required; training provided.

Responsabilités

• Handle inbound calls regarding healthcare-related concerns and inquiries.
• Assist customers with account, benefits, and services questions.
• Verify information and follow standard processes with accuracy.
• Provide clear, accurate information and professional service.
• Escalate complex issues to the appropriate department.
• Maintain confidentiality and protect customer data.
• Meet customer service, quality, productivity, and attendance standards.

Connaissances

English communication

Customer service

Listening skills

Problem-solving

Attention to detail

Multitasking

Professionalism

Confidentiality

Formation

College degree

Description du poste

Metacom Careers is hiring an onsite Healthcare Customer Service Representative for US Healthcare | Voice. You will handle inbound calls, assist with account and benefits inquiries, and provide accurate information while maintaining patient privacy.

Training will be provided to understand healthcare processes and ensure a positive customer experience. The role requires strong English communication, customer-service focus, and willingness to work a shifting schedule.