Healthcare CSR | Pasig | US Account - 1 Interview Only

Quess (Philippines) Corp; Pasig; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

US Healthcare Account

Competitive compensation

Paid training

Employee benefits

Career growth opportunities

Job summary

Quess (Philippines) Corp is seeking a motivated customer service specialist to join our Pasig site. This role supports a US healthcare account and offers competitive compensation, paid training, and employee benefits.

You will handle customer inquiries and concerns through voice interactions, provide accurate information, and resolve issues professionally while navigating multiple systems. Onsite work in Pasig with shifting schedules is required, and you will contribute to a positive customer

Qualifications

• Good English communication skills.
• Customer service-oriented with good problem-solving skills.
• Computer literate and comfortable using multiple systems.
• BPO/customer service experience is an advantage.
• Willing to work onsite in Pasig.
• Willing to work on shifting schedules, as required.

Responsibilities

• Handle customer inquiries and concerns through voice interactions.
• Provide accurate information and assistance.
• Resolve customer issues professionally.
• Navigate multiple systems while assisting customers.
• Deliver a positive customer experience.

Skills

English communication

Customer service

Problem solving

Computer literacy

Shift work

Job description

Job Responsibilities

• Handle customer inquiries and concerns through voice interactions


• Provide accurate information and assistance


• Resolve customer issues professionally


• Navigate multiple systems while assisting customers


• Deliver a positive customer experience

Qualifications

• Good English communication skills


• Customer service-oriented with good problem-solving skills


• Computer literate and comfortable using multiple systems


• BPO/customer service experience is an advantage


• Willing to work onsite in Pasig


• Willing to work on shifting schedules, as required

What We Offer

• US Healthcare Account


• Competitive compensation


• Paid training


• Employee benefits


• Career growth opportunities

Location: Pasig City