Healthcare CSR ( Scheduler)

Synlink Recruitment Outsourcing Co. Inc.; Taguig; On-site; PHP 246,000 - 402,000; Full time

Benefits offered by this job

Competitive salary and compensation package

HMO coverage

Performance‑based incentives

Opportunities for growth and advancement

Collaborative and supportive workplace

Job summary

A healthcare recruitment company based in McKinley, Taguig seeks to hire enthusiastic Healthcare Customer Service Representatives. The role involves managing international voice calls, assisting patients with appointment scheduling, and maintaining patient information. Ideal candidates have strong communication skills and are committed to providing excellent customer service. Fresh graduates are welcome, and training will be provided for those seeking their first BPO experience. This position offers growth opportunities and a competitive compensation package.

Qualifications

• Open to fresh graduates with high school or college education.
• Comfortable working in an international voice-based environment.
• BPO experience is an advantage but not required.
• BPO experience is an advantage but not required; training provided.

Responsibilities

• Manage inbound and outbound calls from international patients.
• Support patients in booking, modifying, or canceling their appointments.
• Provide updated information regarding clinic processes and services.
• Maintain patient information confidentiality and accuracy.
• Achieve performance targets related to quality and customer satisfaction.
• Coordinate with internal healthcare teams to ensure seamless patient service.
• Achieve targets for quality, attendance, and customer satisfaction.

Skills

Excellent spoken and written communication skills

Customer-focused

Capable of handling calls professionally

BPO exposure (advantage)

Education

High School Graduate or College Level/Graduate

Senior High School Graduate

College Level/Graduate

Job description

Job Title: Healthcare Customer Service Representative

Work Location: McKinley, Taguig (Onsite)

Account Type: International Voice – Healthcare (Patient Appointment Scheduling)

Position Summary

We are seeking compassionate and motivated Healthcare Customer Service Representatives to be part of our expanding team in McKinley, Taguig. This role involves managing international voice calls, assisting patients with appointment scheduling, and delivering high‑quality customer service with accuracy, clarity, and professionalism.

Primary Responsibilities

• Manage inbound and outbound calls from international patients.
• Support patients in booking, modifying, or canceling their appointments.
• Provide updated and precise information regarding clinic processes, schedules, and services.
• Maintain and update patient information with utmost confidentiality and accuracy.
• Adhere to call handling procedures and maintain a professional tone at all times.
• Coordinate effectively with internal healthcare teams to ensure seamless patient service.
• Achieve performance targets related to quality, attendance, and customer satisfaction.

Qualifications

• High School Graduate (Old Curriculum), Senior High School Graduate, or College Level/Graduate.
• Open to fresh graduates.
• Excellent spoken and written communication skills.
• Comfortable working in an international voice‑based environment.
• Willing to report onsite in McKinley, Taguig.
• BPO experience is an advantage but not required—training will be provided.
• Must be patient, customer‑focused, and capable of handling calls professionally.

What We Offer

• Competitive salary and compensation package
• HMO coverage
• Performance‑based incentives
• Opportunities for growth and advancement
• A collaborative and supportive workplace