Customer Service Representative | Makati (Fresh graduates are welcome to apply)

Optum, a UnitedHealth Group Company; Philippines; On-site; PHP 312,000 - 402,000; Full time

Benefits offered by this job

Market Pay Levels

Retirement Plan

Medical Plan (HMO) from Day 1

Dental, Medical, Optical Reimburse

Life and Disability Insurance

Paid Time-Off Benefits

Sick Leave Conversion

Tuition Reimbursement

Employee Assistance Program (EAP)

Annual Merit Increases

Employee Recognition

Training and Staff Development

Employee Referral Program

Volunteerism Opportunity

All Mandatory Statutory Benefits

Job summary

Optum, a UnitedHealth Group Company, is hiring for a customer service role in Makati. You will address inquiries about benefits, eligibility, and claims, guide members on plan options, and coordinate with care providers for scheduling and specialist referrals.

The position requires strong communication, multi-tasking abilities, and willingness to work shifting schedules in a fast-paced BPO environment.

Qualifications

• Fresh college graduate.
• College undergraduate with at least 6 months BPO experience.
• Good communication skills.
• Ability to multi-task.
• Must be willing to report in Makati.
• Must be willing to work on shifting schedules.

Responsibilities

• Respond to customer service inquiries by identifying topic and needed assistance.
• Guide customers on benefits, eligibility, and claims.
• Intervene with care providers to schedule appointments or connect with internal specialists.
• Provide real-time resolutions or timely follow-up with the member.

Skills

Good communication skills

Ability to multi-task

Education

Fresh College Graduate

College undergraduate with 6 months BPO experience

Job description

ROLE AND RESPONSIBILITIES

• You will respond to customer service inquiries and issues by identifying the topic and type of assistance the customer needs. This may include, among others, inquiries or concerns on their benefits, eligibility and claims.

• You will guide and educate the customer about the fundamentals and benefits of consumer- driven health care topics to help manage their health and well-being. To do this, you will provide guidance in selecting the best benefit plan options and choosing a quality care provider.

• You will intervene with care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance, when needed.

• You will provide our customer real time resolutions or through comprehensive and timely follow-up with the member

Your role is critical in allowing our members, families, facilities and health professionals to have greater confidence in the exceptional care we provide. And for you, an everyday opportunity to do your life’s best work

JOB QUALIFICATIONS

• Fresh College Graduate

or

• College undergraduate with at least 6 months BPO experience

• Good communication skills

• Ability to multi-task

• Must be willing to report in Makati

• Must be willing to work on shifting schedules

WHAT WE OFFER

• Market Competitive Pay Levels

• Retirement Plan

• Medical Plan (HMO) from Day 1 of employment

• Dental, Medical, and Optical Reimbursements

• Life and Disability Insurance

• Paid Time-Off Benefits

• Sick Leave Conversion

• Tuition Reimbursement

• Employee Assistance Program (EAP)

• Annual Performance Based Merit Increases

• Employee Recognition

• Training and Staff Development

• Employee Referral Program

• Employee Volunteerism Opportunity

• All Mandatory Statutory Benefits

WHO WE ARE

• Optum is the health care technology and innovation company of the UnitedHealth Group enterprise along with UnitedHealthcare.

• UnitedHealth Group is a health care and well-being company with a mission to help people live healthier lives and help make the health system work better for everyone.

• We’re a leading health solution and care delivery organization. Our work is complex, but our mission is simple: create a healthier world, with you at the center.

• As part of a Fortune 5 enterprise, we are improving the health care experience of over 125 million people around the world.

• Elevate your career with a leading health care company while improving lives.

Join us in evolving health care so everyone can have the opportunity to live their healthiest life. This is your opportunity to be part of a team that’s dedicated to Caring. Connecting. Growing together.