Patient Billing Support Specialist

Ventra Health, Inc.; Hinoba-an; On-site; PHP 260,000 - 420,000; Full time

Benefits offered by this job

Incentive bonus plan

Job summary

Ventra Health, Inc. is seeking a Contact Center Specialist to handle patient billing inquiries, explain insurance benefits, and arrange payments. The role requires documenting issues and coordinating with internal teams to resolve denials and payment gaps.

Ideal candidates will have an Associate's degree (Bachelor's preferred), at least 1 year in a high-volume healthcare call center, and fluency in English. Base compensation varies with location and experience, with an incentive plan included.

Qualifications

• Requires an Associate's degree (2 years) or equivalent; Bachelor's degree preferred in a related field.
• Minimum 1 year of customer service experience in a high-volume healthcare call center is preferred.
• Fluency in English; strong communication abilities required.
• Knowledge of Explanation of Benefits (EOB), insurance plans, ICD-10 and CPT Codes is a plus.

Responsibilities

• Answer a variety of incoming calls regarding medical bills, insurance, EOBs, and payment arrangements.
• Explain benefits coverages and recommended action timelines to patients.
• Document, track, and close issues accurately; follow up as needed.
• Collaborate with internal departments to resolve denials, missing payments, and attorney requests.

Skills

Customer service

Communication skills

Time management

Organizational skills

Teamwork

Analytical skills

Education

Associate's degree (2 years)

Bachelor's degree in related field (preferred)

Tools

Microsoft Word

Spreadsheet (Excel)

Database software

Job description

Ventra Health, Inc. is seeking a Contact Center Specialist to handle patient billing inquiries, explain insurance benefits, and arrange payments. The role requires documenting issues and coordinating with internal teams to resolve denials and payment gaps.

Ideal candidates will have an Associate's degree (Bachelor's preferred), at least 1 year in a high-volume healthcare call center, and fluency in English. Base compensation varies with location and experience, with an incentive plan included.