Onsite Night-Shift Healthcare Billing Support Specialist

John Clements Consultants, Inc.; Pasig; On-site; PHP 223,000 - 357,000; Full time

Job summary

John Clements Consultants, Inc. seeks a Healthcare Revenue Cycle specialist to manage patient billing inquiries and explain charges across calls, email, and portals.

You will review accounts, insurance processing, and patient responsibility, ensuring timely resolutions with clear, empathetic communication. Responsibilities include educating patients on payment options, documenting actions, and escalating complex issues.

Qualifications

• Bachelor's degree completed.
• 3+ years in healthcare revenue cycle or patient financial services.
• Experience in high-volume call queue environments.
• Experience researching accounts and answering billing questions.
• Proficient with EMR and practice management systems.

Responsibilities

• Serve as a primary contact for post-service billing inquiries via call queue, email, and portal.
• Research accounts and explain charges, payments, adjustments, and patient responsibility.
• Explain insurance activity including deductibles, copayments, and coinsurance.
• Review claims, payments, and documentation to resolve inquiries.
• Resolve billing concerns within authority and escalate complex matters as needed.
• Educate patients on payment options, plans, and financial assistance.
• Communicate billing information clearly with empathy and professionalism.
• Document all communications and actions in the system for continuity.
• Identify recurring issues and communicate findings to leadership.
• Review self-pay accounts for potential bad debt placement per policies.

Skills

Revenue cycle management

Customer service

Communication skills

Conflict resolution

Education

Bachelor's degree

Tools

EMR

Practice management system

Patient accounting system

Job description

John Clements Consultants, Inc. seeks a Healthcare Revenue Cycle specialist to manage patient billing inquiries and explain charges across calls, email, and portals.

You will review accounts, insurance processing, and patient responsibility, ensuring timely resolutions with clear, empathetic communication. Responsibilities include educating patients on payment options, documenting actions, and escalating complex issues.