Healthcare Call Center Agent - Customer Care

Metacom Careers; Philippines; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

HMO

Performance Bonus

Incentives

Job summary

Metacom Careers is hiring a Healthcare Customer Service Representative to handle inquiries and resolve concerns via phone, chat, or other channels. This on-site role in Quezon City requires a college background with customer service basics and strong interpersonal skills.

Responsibilities include documenting interactions, following standards, and delivering professional service. Fresh graduates are welcome; weekend and holiday shifts may apply, with benefits like HMO and performance incentives.

Qualifications

• College graduate — with or without BPO experience
• Completed at least 2 years in college with 6 months customer service experience
• Good interpersonal and comprehension skills
• Strong analytical and problem-solving skills
• Basic knowledge of MS Office
• Willing to work on weekends and holidays
• Fresh graduates are welcome to apply!

Responsibilities

• Handle customer inquiries, requests, and concerns through phone, chat, or other communication channels.
• Provide accurate information and appropriate solutions to customer concerns.
• Maintain a professional and positive interaction with customers.
• Analyze customer concerns and perform basic problem-solving.
• Document customer interactions and update necessary information.
• Follow company policies, procedures, and quality standards.
• Work on weekends and holidays when required.

Skills

Interpersonal skills

Problem-solving

Communication

Customer service

Education

College graduate

2 years in college

Tools

MS Office

Job description

Metacom Careers is hiring a Healthcare Customer Service Representative to handle inquiries and resolve concerns via phone, chat, or other channels. This on-site role in Quezon City requires a college background with customer service basics and strong interpersonal skills.

Responsibilities include documenting interactions, following standards, and delivering professional service. Fresh graduates are welcome; weekend and holiday shifts may apply, with benefits like HMO and performance incentives.