Entry-Level Customer Service Specialist — Night Shift & HMO

Metacom Careers; Quezon City; On-site; PHP 200,880 - 267,840; Full time

Benefits offered by this job

Night differential 20%

HMO for employee

HMO for dependent

Life & accident insurance

Salary increases

13th & 14th month pay

Government-mandated benefits

Career growth opportunities

Job summary

Metacom Careers in Quezon City is hiring an entry-level Customer Service Representative to join our on-site team. You will handle inquiries via phone, chat, or email and deliver helpful, professional service to customers.

The ideal candidate is a college graduate with or without experience, willing to work weekends and holidays, and possesses strong communication, listening, and problem-solving skills. Basic MS Office knowledge is a plus.

Qualifications

• College graduate with or without experience; or 2 years in college with 6 months CS-related experience.
• Willing to work on weekends and holidays.
• Excellent interpersonal and communication skills.
• Strong analytical and problem-solving abilities.
• Good comprehension and active listening.
• Basic knowledge of Microsoft Office.
• Customer-focused in a fast-paced environment.

Responsibilities

• Handle customer inquiries via phone, chat, or email.
• Resolve customer concerns accurately and professionally.
• Provide product and service information while maintaining quality standards.
• Document customer interactions and follow company processes.
• Meet performance, productivity, and customer satisfaction goals.

Skills

Customer service

Communication

Problem solving

Analytical thinking

Active listening

Microsoft Office basics

Education

College graduate

2 years in college

Tools

Microsoft Office

Job description

Metacom Careers in Quezon City is hiring an entry-level Customer Service Representative to join our on-site team. You will handle inquiries via phone, chat, or email and deliver helpful, professional service to customers.

The ideal candidate is a college graduate with or without experience, willing to work weekends and holidays, and possesses strong communication, listening, and problem-solving skills. Basic MS Office knowledge is a plus.