Healthcare BPO: US Patient Support & Billing

Hammerjack Pty Ltd; Philippines; On-site; PHP 223,000 - 290,000; Full time

Job summary

Hammerjack Pty Ltd, a fast-growing healthcare outsourcing firm in the Philippines, partners with leading US healthcare providers to deliver patient and provider support services including billing, scheduling, insurance verification, and patient engagement across clinics and hospitals.

The role focuses on resolving billing discrepancies, providing payment options, and elevating complex issues to supervisors.

Qualifications

• Proficient in English (spoken & written) with clear articulation for US healthcare communication.
• Typing speed of 50+ WPM with high accuracy.
• At least a HS/SHS Graduate plus at least 6 months BPO experience.

Responsibilities

• Resolve billing discrepancies, provide payment options, and escalate complex issues to supervisors.
• Document all interactions thoroughly and deliver daily activity reports to ensure SLA adherence.

Skills

Customer service

BPO

Healthcare

Education

HS/SHS graduate

6 months BPO experience

Job description

Hammerjack Pty Ltd, a fast-growing healthcare outsourcing firm in the Philippines, partners with leading US healthcare providers to deliver patient and provider support services including billing, scheduling, insurance verification, and patient engagement across clinics and hospitals.

The role focuses on resolving billing discrepancies, providing payment options, and elevating complex issues to supervisors.