Customer Service for Healthcare Account

Hammerjack Pty Ltd; Philippines; On-site; PHP 223,000 - 290,000; Full time

Job summary

Hammerjack Pty Ltd, a fast-growing healthcare outsourcing firm in the Philippines, partners with leading US healthcare providers to deliver patient and provider support services including billing, scheduling, insurance verification, and patient engagement across clinics and hospitals.

The role focuses on resolving billing discrepancies, providing payment options, and elevating complex issues to supervisors.

Qualifications

• Proficient in English (spoken & written) with clear articulation for US healthcare communication.
• Typing speed of 50+ WPM with high accuracy.
• At least a HS/SHS Graduate plus at least 6 months BPO experience.

Responsibilities

• Resolve billing discrepancies, provide payment options, and escalate complex issues to supervisors.
• Document all interactions thoroughly and deliver daily activity reports to ensure SLA adherence.

Skills

Customer service

BPO

Healthcare

Education

HS/SHS graduate

6 months BPO experience

Job description

About The Opportunity

A fast-growing healthcare outsourcing firm based in the Philippines, we partner with leading US healthcare providers to deliver exceptional patient and provider support services. Our team plays a critical role in streamlining billing, scheduling, insurance verification, and patient engagement – directly impacting care delivery and revenue cycle efficiency for clinics, hospitals, and specialist practices across the US.

Role & Responsibilities

• Resolve billing discrepancies, provide payment options, and elevate complex issues to supervisors.
• Document all interactions thoroughly and deliver daily activity reports to ensure service-level agreement adherence.

Skills & Qualifications

Must-Have

• Proficient in English (spoken & written) with clear articulation for US healthcare communication
• Typing speed of 50+ WPM with high accuracy
• At least a HS/SHS Graduate + Atleast 6 months BPO Experience

Skills: customer service,bpo,healthcare