Customer Service for Healthcare Account

TORCH Solutions; Davao City; On-site; PHP 223,000 - 290,000; Full time

Job summary

Torch Solutions, a fast-growing healthcare outsourcing firm in the Philippines, partners with leading US healthcare providers to deliver patient and provider support services. Our team helps streamline billing, scheduling, insurance verification, and patient engagement, directly impacting care delivery and revenue cycle efficiency for clinics, hospitals, and specialty practices.

Role & responsibilities include resolving billing discrepancies, providing payment options, and elevating complex

Qualifications

• Proficient in English (spoken & written) for US healthcare communication
• Typing speed of 50+ WPM with high accuracy
• At least a HS/SHS Graduate + Atleast 6 months BPO Experience

Responsibilities

• Resolve billing discrepancies, provide payment options, and elevate complex issues to supervisors.
• Document all interactions thoroughly and supply daily activity reports to ensure service-level agreement adherence.

Skills

Customer service

BPO

Healthcare

Education

HS/SHS Graduate

Job description

About The Opportunity

A fast-growing healthcare outsourcing firm based in the Philippines, we partner with leading US healthcare providers to deliver exceptional patient and provider support services. Our team plays a critical role in streamlining billing, scheduling, insurance verification, and patient engagement – directly impacting care delivery and revenue cycle efficiency for clinics, hospitals, and specialist practices across the US.

Role & Responsibilities

• Resolve billing discrepancies, provide payment options, and elevate complex issues to supervisors.
• Document all interactions thoroughly and supply daily activity reports to ensure service-level agreement adherence.

Must-Have

• Proficient in English (spoken & written) with clear articulation for US healthcare communication
• Typing speed of 50+ WPM with high accuracy
• At least a HS/SHS Graduate + Atleast 6 months BPO Experience

Skills: customer service,bpo,healthcare