Healthcare BPO Trainer — Compliance & Learning

NTT DATA, Inc.

Manila, Hinoba-an

On-site

PHP 600,000 - 900,000

Full time

14 days+

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Job summary

NTT DATA Services is a top 10 global services company, seeking an experienced trainer to lead domain, process, compliance and refreshers training for US/Canadian Healthcare clients from its Manila office.

You will conduct Training Needs Analysis, build course calendars, develop SOPs and training materials, measure training impact, and report progress to management, enabling client transformation and enhanced efficiency.

Qualifications

Overall 5+ year(s) of experience in BPO- US or Canadian Healthcare domain (Payer/Health Plan preferred) and process training.
3+ year(s) of experience in the US or Canadian Healthcare (Payer/Health Plan preferred) that require an understanding of basic healthcare concepts and process.
2+ years(s) of experience in conducting new hire, refresher and compliance training for team members in US or Canadian Healthcare (Payer/Health Plan preferred) domain.

Responsibilities

Conducting/managing domain, process, compliance and refreshers training programs (as applicable).
Conducting Training Needs Analysis, creating course calendars and ensuring adherence to training calendars.
Developing/managing content (SOPs and training materials) as per NTT/client standards.
Evaluating impact on business by measuring training effectiveness (feedback on training, performance during training and on the job performance).
Reporting training progress and training dashboards to management.