Training Supervisor | Onsite

E-Solutions IT Services; Philippines; On-site; PHP 500,000 - 650,000; Full time

Benefits offered by this job

HMO

Health insurance

Job summary

E-Solutions IT Services is seeking an experienced Training Supervisor to lead training operations within a BPO healthcare/insurance environment. The role focuses on delivering effective programs, maintaining content, and aligning with business and quality objectives.

The ideal candidate combines strong training leadership, healthcare insurance knowledge, stakeholder management, and project management skills to drive successful learning outcomes across multiple processes.

Qualifications

• Experience in leading training teams in a BPO environment.
• Strong healthcare insurance domain knowledge.
• Excellent stakeholder management and communication abilities.

Responsibilities

• Lead, coordinate, and monitor training programs across assigned processes to ensure training objectives and delivery targets are achieved.
• Oversee training activities and ensure programs are delivered effectively and consistently.
• Monitor training effectiveness and identify opportunities to improve learning outcomes and operational performance.
• Review, assess, and regularly update training materials, presentations, handouts, and instructional programs.
• Partner with leadership to implement initiatives addressing performance and knowledge gaps.
• Coordinate with department managers to determine training scope, schedules, and priorities.
• Maintain accurate training records and documentation.

Skills

Training leadership

Stakeholder management

Project management

Healthcare insurance knowledge

Communication skills

Analytical thinking

Presentation skills

Education

Six Sigma Yellow/Green Belt certification

Tools

Microsoft Office Suite

Job description

Job Description

Employee Recognition and Rewards

Commission

Government Mandated Benefits

Insurance Health & Wellness

HMO

About the Role

We are looking for an experiencedTraining Supervisorto lead and oversee training operations within a BPO healthcare/insurance environment. This role will be responsible for ensuring effective program delivery, maintaining training content, analyzing performance trends, and partnering with key stakeholders to develop training strategies that support business and quality objectives.

The ideal candidate combines strongtraining leadership, healthcare insurance knowledge, stakeholder management, and project management skills, with the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

Training Program Delivery

• Lead, coordinate, and monitor training programs across assigned processes to ensure training objectives and delivery targets are achieved.
• Oversee training activities and ensure programs are delivered effectively and consistently.
• Monitor training effectiveness and identify opportunities to improve learning outcomes and operational performance.

Training Content Management

• Review, assess, and regularly update training materials, presentations, handouts, and instructional programs.
• Ensure training content remains accurate, relevant, and aligned with current processes, policies, and business requirements.
• Recommend enhancements to training programs based on operational needs and performance results.
• Analyze performance trends, quality results, and operational data to identify training gaps and opportunities.
• Develop and recommend long-term training plans aligned with business objectives.
• Partner with leadership to implement initiatives that address performance and knowledge gaps.

Stakeholder Collaboration

• Work closely with department managers and business leaders to determine training scope, requirements, schedules, and priorities.
• Coordinate with internal and external stakeholders to ensure smooth execution of training initiatives.
• Provide professional insights and recommendations regarding training effectiveness and business needs.

Training Logistics & Administration

• Manage training schedules and coordinate attendance requirements.
• Communicate training details and requirements to participants and stakeholders.
• Coordinate classroom setup, training resources, equipment, and other learning materials.
• Maintain accurate training records and documentation.

Compliance & Quality

• Ensure training programs and materials adhere to applicableHIPAA, state, and federal regulations, as well asURAC and NCQA standards.
• Support quality and compliance initiatives through effective training and knowledge reinforcement.
• Ensure training activities are aligned with established organizational and regulatory requirements.

Qualifications

• At least3–4 years of managerial experience in a BPO environment.
• 1–2 years of experience as a Healthcare or Insurance Traineris highly preferred.
• Experience leading training teams or managing multiple training programs is an advantage.
• Strong understanding of thehealthcare insurance lifecycle/processes.
• Good knowledge ofmedical terminology.
• Familiarity withCPT and ICD-10 coding.
• Understanding of healthcare/insurance operations and related compliance requirements.
• Excellent presentation, facilitation, and communication skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Effective stakeholder management and professional communication skills.
• Ability to work independently while managing multiple and changing priorities.
• Strong organizational skills and ability to meet tight deadlines.

Technical & Process Skills

• Proficiency inMicrosoft Office, particularly Word, Excel, and PowerPoint.
• Experience with process improvement methodologies is an advantage.
• Six Sigma Yellow Belt or Green Belt certification/trainingis preferred.