BPO Healthcare Training Manager

Access Healthcare Services Manila, Inc.; Pasay; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Access Healthcare Services Manila, Inc. is seeking an experienced BPO Training Manager to design and execute training programs across healthcare operations in the Philippines. You will lead onboarding, upskilling, and client-specific training while ensuring compliance and quality across distributed sites.

The role requires strong leadership, healthcare process knowledge, and the ability to drive measurable improvements through data-driven training and collaboration with Operations, QA, and HR.

Qualifications

• 3–5 years of training experience in a BPO environment, with at least 2 years in a supervisory or managerial role.
• Experience in healthcare processes (RCM, claims, utilization review, billing, or medical coding) is essential.
• Hands-on experience delivering compliance training and maintaining training documentation for audits.
• Strong facilitation, coaching, and communication skills.

Responsibilities

• Develop and implement training plans tailored to healthcare BPO roles (claims adjudication, prior authorization, RCM, medical coding, etc.).
• Lead a team of trainers, ensuring consistent delivery of training programs across sites or teams.
• Collaborate with Operations, Quality Assurance, and HR to identify training needs and performance gaps.
• Manage onboarding training for new hires and refresher courses for existing employees.
• Ensure compliance with healthcare regulations such as HIPAA, CMS, and client-specific standards.
• Monitor training effectiveness using assessments, feedback, and performance metrics.
• Maintain and update training materials in collaboration with instructional design teams.
• Oversee scheduling, logistics, and resource planning for training sessions.
• Provide regular reports and insights to senior leadership on training outcomes and improvements.

Skills

Facilitation

Coaching

Communication

Data analysis

Tools

Microsoft Office Suite

Learning Management Systems (LMS)

Job description

We are seeking an experienced BPO Healthcare Training Manager to lead the execution and management of training programs across our healthcare BPO operations.

The Training Manager will oversee the delivery of new hire onboarding, upskilling, compliance, and client-specific training programs. The ideal candidate has a deep understanding of healthcare workflows, strong leadership skills, and the ability to manage training across a distributed workforce.

Key Responsibilities:

• Develop and implement training plans tailored to healthcare BPO roles (claims adjudication, prior authorization, RCM, medical coding, etc.)

• Lead a team of trainers, ensuring consistent delivery of training programs across sites or teams.

• Collaborate with Operations, Quality Assurance, and HR to identify training needs and performance gaps.

• Manage onboarding training for new hires and refresher courses for existing employees.

• Ensure compliance with healthcare regulations such as HIPAA, CMS, and client-specific standards.

• Monitor training effectiveness using assessments, feedback, and performance metrics.

• Maintain and update training materials in collaboration with instructional design teams.

• Oversee scheduling, logistics, and resource planning for training sessions.

• Provide regular reports and insights to senior leadership on training outcomes and improvements.

Qualifications:

Experience:

• 3 to 5 years of training experience in a BPO environment, with at least 2 years in a supervisory or managerial role.

• Must have experience in healthcare processes (RCM, claims, utilization review, billing, or medical coding) is essential.

• Hands-on experience delivering compliance training and maintaining training documentation for audits.

Skills:

• Strong facilitation, coaching, and communication skills.

• Ability to analyze performance data and adjust training accordingly.

• Proficient in Microsoft Office Suite and Learning Management Systems (LMS).

• Detail-oriented with strong organizational and project management skills.