Claims Admin Support (Night Shift, Onsite)

Staff Outsourcing Solutions; Cebu City; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

HMO and health insurance

Night differential and holiday premium

Service incentives and growth via SOS

Job summary

Staff Outsourcing Solutions is seeking a detail-oriented Claims Admin Support to assist the Claims team with patient accounts, documentation, data entry, claim follow-ups, and admin tasks. You will work onsite at Cebu Business Park, Cebu City, during US night hours, Monday to Friday, full time.

The role requires accuracy, strong organization, and the ability to navigate multiple systems and payer portals. Training and growth opportunities are available through SOS Academy.

Qualifications

• Precise review of patient accounts and documentation.
• Ability to follow directions and prioritize tasks.
• Maintain accuracy with sensitive account and claims data.
• Navigate multiple systems and enter data accurately.
• Use provider portals and internal resources to update claim status.

Responsibilities

• Review patient accounts, notes and documentation for accuracy.
• Enter data across multiple systems with speed and precision.
• Manage work queues, follow-ups and deadlines.
• Document account activities clearly and thoroughly.
• Research claim information using provider portals and payer websites.

Skills

Attention to detail

Data entry

Organization

Professional communication

Research skills

Tools

IDR system

Payer portals

Job description

We are looking for a detail-oriented and organized Claims Admin Support professional to assist the Claims team with patient accounts, documentation, data entry, claim follow-ups, and administrative tasks. The role requires accuracy, strong organizational skills, and the ability to work efficiently across multiple systems and resources.

Attention to detail

• Accurately reviews patient accounts, notes, and documentation.

• Follows directions and priorities provided by the Claims Representative.

• Maintains accuracy when handling sensitive account and claims information.

Computer and data entry proficiency

• Comfortable navigating multiple systems and entering data accurately.

• Able to quickly learn company software, payer portals, and the Inbound Documentation Routing (IDR) system.

• Comfortable working with multiple screens, applications, and online resources.

Organization and follow-through

• Effectively manages work queues, follow-up tasks, and deadlines.

• Ensures outstanding items are properly tracked and resolved in a timely manner.

• Can prioritize multiple tasks while maintaining accuracy.

Professional communication

• Communicates clearly and professionally with management and internal teams.

• Documents account activity thoroughly and accurately.

• Demonstrates good written and verbal communication skills.

Research and resourcefulness

• Uses provider portals, payer websites, and internal resources to obtain claim status, authorization information, and other account updates.

• Demonstrates initiative when researching account or claims-related information.

• Knows when to escape issues and seek assistance when needed.

Preferred qualifications

• Previous experience in claims administration, healthcare, medical billing, patient accounts, or BPO healthcare support is an advantage.

• Experience working with healthcare systems, payer portals, or patient account platforms is preferred.

• Strong attention to detail and ability to handle repetitive, process-driven tasks.

• Ability to work independently while following established procedures and instructions.

• Willingness to learn new systems, processes, and healthcare-related workflows.

Details

• Onsite at our office in Cebu Business Park, Cebu City.

• Night shift (US business hours), Monday to Friday, full time.

What you get

• Salary package with regular salary appraisals

• HMO and health insurance

• Night differential and holiday premium pay

• Service incentive leave upon regularization

• Monday to Friday schedule, weekends off

• Full-time direct hire with real room to grow

• Training and upskilling through SOS Academy

• Employee engagement activities and a healthy work environment

• Class A office in Cebu Business Park with backup power and redundant internet

Staff Outsourcing Solutions never asks applicants for payment, training fees or personal documents before a written job offer.