RCM Specialist — Patient Billing & Collections

Infinit-O; Pasay; On-site; PHP 300,000 - 460,000; Full time

Job summary

Infinit-O in the Philippines seeks a dedicated specialist to perform patient outreach for outstanding balances under $100. The role combines empathetic communication with precise ledger verification to explain charges and secure payments.

You will review AMD ledgers, handle credit card payments, answer inquiries about balances and insurance codes, and maintain PBS notes with detailed actions, while following HIPAA-compliant scripts and transferring complex cases to the AR team.

Qualifications

• Bachelor’s degree in Finance, Accounting, Business, or a related field.
• 2–3 years of experience in BPO collections, medical billing, or customer service (preferably US-based healthcare).
• Excellent verbal and written English skills; ability to handle difficult conversations with professional empathy.
• Proficiency in MS Excel (filtering, data entry) and familiarity with EHR/PM software (Advanced MD preferred).
• High accuracy in reading financial ledgers and identifying discrepancies.

Responsibilities

• Patient Outreach: Conduct outbound calls to patients to discuss outstanding balances, verify identity (Name and DOB) in compliance with privacy laws, and request payment.
• Ledger Verification: Review the Advanced MD (AMD) ledger to ensure balances are accurate before outreach. This includes identifying charge slips, insurance payments, and write-offs.
• Payment Processing: Securely process payments using credit cards on file or by entering new card information provided by the patient.
• Inquiry Management: Confidently answer patient questions regarding account balances, payment history, and common insurance reason codes (e.g., deductibles, copays, coinsurance).
• Administrative Accuracy: Update the Patient Balance Spreadsheet (PBS) with accurate communication and disposition statuses. Add detailed notes in AMD summarizing all actions taken.
• Call Handling: Leave professional voicemails following specific HIPAA-compliant scripts and perform "warm transfers" to the Patient AR team for complex issues like payment plans.

Skills

Verbal communication

Written communication

Empathy

Attention to detail

Customer service

Education

Bachelor’s degree in Finance, Accounting, or Business

Tools

MS Excel

Advanced MD

Job description

Infinit-O in the Philippines seeks a dedicated specialist to perform patient outreach for outstanding balances under $100. The role combines empathetic communication with precise ledger verification to explain charges and secure payments.

You will review AMD ledgers, handle credit card payments, answer inquiries about balances and insurance codes, and maintain PBS notes with detailed actions, while following HIPAA-compliant scripts and transferring complex cases to the AR team.